Syed Ibrahim K
Chennai
Summary
Experienced Retail Sales Assistant with 8+ years of experience in retail environments. Possesses excellent customer service, sales, and product knowledge.
Overview
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Customer Care
Blinkit Customer Care
03.2025 - Current
- Developed and implemented successful filing systems.
- Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries.
- Developed and maintained internal controls to ensure the accuracy and reliability of financial data.
Cafe Cashier
Food and Beverage Services Inc
Dubai
09.2021 - 12.2024
- Welcoming guests, taking orders accurately using a Point of Sale (POS) system, processing.
- Handle cash, credit/debit cards, and digital payments, giving correct change and receipts.
- Effectively managed time to ensure completion of all tasks and duties within given deadlines.
- Maintained a neat and orderly work area, including the sales floor and stockroom.
Retail Sales Associate
Lulu Hypermarket UAE
Dubai
08.2018 - 08.2020
- Established relationships with clients, providing superior customer service and support.
- Created and managed a customer loyalty program to increase customer retention.
- Developed and maintained strong relationships with key customers to generate new business leads.
- Generated monthly reports on key sales metrics to track progress and identify areas of improvement.
- Implement a First Expired, First Out FEFO System.
- Prioritize selling or using products with the earliest expiration dates, regardless of when they were received.
Senior Customer Care Associate
louis philippe
Chennai
07.2015 - 07.2018
- Resolved customer inquiries through phone, email, and live chat channels.
- Provided exceptional customer service to enhance brand loyalty and satisfaction.
- Collaborated with teams to address complex customer issues effectively.
- Trained new staff on customer service protocols and company policies.
- Utilized CRM systems to track customer interactions and feedback efficiently.
- Developed comprehensive knowledge of product lines to assist customers effectively.
- Managed product returns and exchanges in accordance with company guidelines.
Education
Bachelor of Commerce - Business Administration
The New College
Chennai, India 08.2009 - 09.2011
Skills
- Customer Service
- Customer Engagement
- Sales Experience
- Product Knowledge
- Order Processing
- CRM
- POS systems
- Data Entry
- Time Management
- Problem Solving
- Teamwork
- Collaborative teamwork
- Communication
- Conflict resolution
- Creativity
- Networking
Languages
Fluent, Fluent, Fluent, Fluent, Very Good
Personal Information
Fluent, Fluent, Fluent, Fluent, Very Good
Job Title
Fluent, Fluent, Fluent, Fluent, Very Good
Timeline
Customer Care
Blinkit Customer Care
03.2025 - Current
Cafe Cashier
Food and Beverage Services Inc
09.2021 - 12.2024
Retail Sales Associate
Lulu Hypermarket UAE
08.2018 - 08.2020
Senior Customer Care Associate
louis philippe
07.2015 - 07.2018
Bachelor of Commerce - Business Administration
The New College
08.2009 - 09.2011