Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Websites
References
Timeline
Generic

Syed Imran

Chennai

Summary

Operations & Project Management Professional with 17+ years' experience managing end-to-end operations, stakeholder engagement, project delivery, and team leadership across Payments, Financial Services, and Retail Operations domains. Proven expertise in daily operational management, process improvement, performance enhancement, training & development, and cost optimization. Skilled in risk mitigation, and shift management with a focus on delivering sustainable operational excellence.

Overview

18
18
years of professional experience

Work History

Senior Lead Analyst – Implementation & Operations

FIS GLOBAL
Chennai
03.2022 - 02.2025
  • Managing end-to-end operations and migrations for financial institutions, ensuring delivery against strict timelines, and quality targets.
  • Oversaw daily pre-migration, migration, and post-migration activities while maintaining cost and safety objectives.
  • Led a team of 10+ members, driving performance, setting clear goals, and conducting regular coaching sessions.
  • Conducted daily audits and operational checks, ensuring full compliance with project and operational standards.
  • Spearheaded employee engagement initiatives, improving morale and retention across operational teams.
  • Monitored live transaction activities during critical migration windows, ensuring seamless operational performance.
  • Utilized ServiceNow (SNOW) and SharePoint extensively to track tasks, report KPIs, and maintain project documentation.
  • Stand-in for Senior Manager when needed, managing escalations and operational risks effectively

Senior Associate Projects (PMO Lead)

COGNIZANT TECHNOLOGY SOLUTIONS
Chennai
06.2016 - 03.2022
  • Led program operations across multiple delivery phases (initiation to closure) for EMEA financial services clients.
  • Managed operational schedules, risk logs (RAID), communications, and stakeholder reporting across multi-site operations.
  • Improved project delivery timelines by implementing customized FDDM frameworks and consistent 4M audits.
  • Delivered training programs for new associates, ensuring rapid onboarding and knowledge transfer.
  • Ensured financial compliance by managing project budgets and business case reviews.
  • Supported change management initiatives, optimizing operational workflows to drive efficiency.

Project Manager – MasterCard Operations

WIPRO TECHNOLOGIES
Chennai
10.2010 - 10.2015
  • Managed delivery of MasterCard credit, debit, and commercial card implementations across multiple banks in Middle East & Africa.
  • Directed daily operations, project planning, risk mitigation, and stakeholder communication.
  • Proactively identified operational bottlenecks, introduced improvement plans, and achieved sustained delivery improvement.
  • Mentored junior team members and conducted technical and process training sessions.

HR Support

Wipro BPO
04.2008 - 09.2010
  • Responsible for email queries from the customers, which has to be responded within the time frame.
  • Shift management & Transport management
  • Comparison of call pattern on monthly basis

Client Support

Icon Clinical Research
04.2007 - 04.2008
  • Giving first hand resolution for client.
  • Following guidelines of high level studies.
  • Escalating issues to project management team.
  • Responding email to clients within the TAT.

Education

High School Diploma -

Gill Adarsh
Chennai
05-2000

B.Sc. - Computer Science

The New College
Chennai, India

Skills

  • Operations Management
  • Project Management (Agile & Waterfall)
  • Performance Management & KPIs
  • 4M/5S Audit Compliance
  • Cost Optimization
  • Team Development & Leadership
  • Training & Mentorship
  • Process Improvement & Risk Management
  • Shift Management (Day/Night)
  • Stakeholder Communication

Additional Information

Available for global time zones; experienced in UK & US shifts., References available on request.

Languages

English
First Language
Tamil
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Urdu
Advanced (C1)
C1

References

References available upon request.

Timeline

Senior Lead Analyst – Implementation & Operations

FIS GLOBAL
03.2022 - 02.2025

Senior Associate Projects (PMO Lead)

COGNIZANT TECHNOLOGY SOLUTIONS
06.2016 - 03.2022

Project Manager – MasterCard Operations

WIPRO TECHNOLOGIES
10.2010 - 10.2015

HR Support

Wipro BPO
04.2008 - 09.2010

Client Support

Icon Clinical Research
04.2007 - 04.2008

High School Diploma -

Gill Adarsh

B.Sc. - Computer Science

The New College

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