SYED IMRAN
Hyderabad
Summary
Technology professional experienced in data migration, system administration, and technical support. Use root-cause problem solving to drive measurable performance gains. Coordinate cross-functional project work to deliver operational targets.
Overview
10
10
years of professional experience
Work History
Data Migration Analyst
M/s. WFM Technologies Pvt Ltd
Hyderabad
09.2020 - Current
- Created SQL scripts to extract source system data into staging tables and load into target system tables.
- Cleaned duplicate, missing, and invalid data to ensure integrity before upload activities.
- Analyzed source and target systems to identify data elements, dependencies, and migration requirements.
- Reviewed source data for migration readiness and format accuracy at Primerx.io.
- Validated migrated records against source systems and reconciliation reports to confirm accuracy.
- Documented migration steps, data rules, and issue logs for project teams.
- Communicated effectively with internal and external teams in order to resolve conflicts or discrepancies that may arise during the course of a project.
- Identified potential risks in Data Migration projects and developed contingency plans to mitigate impact.
Technical Support Associate
M/s. WFM Technologies Pvt Ltd
HYDERABAD
08.2017 - 09.2020
- Provided technical support for pharmacy management applications, including PrimeRx, Prime POS, Prime DMS, Prime Delivery, patient account management, automated refill management, inventory management, and PrimeRx Pay.
- Resolved end-user hardware, software, Microsoft Outlook, and network connectivity issues through effective diagnosis and troubleshooting, ensuring minimal downtime.
- Acted as the primary escalation point for critical technical incidents, driving timely resolution and stable operations.
- Supported application and technical support operations, consistently meeting SLA targets and enhancing service delivery.
- Managed Prime EDI configuration and resolved issues for FTP server connections between vendors and pharmacy systems, facilitating seamless data exchange.
- Worked with the installation team to build new servers and temporary servers for the PrimeRx software application, then mapped stations.
- Completed Microsoft SQL installation and SQL Management Studio setup, including attachment of catalogs from backup sources.
Phone Banking Officer
M/s. Concentrix Daksh Services India Pvt Ltd
01.2017 - 08.2017
- Identified customer needs during calls and promoted suitable bank products, including deposits, cards, loans, and insurance, while meeting sales targets and disclosure requirements.
- Answered inbound and outbound calls to resolve account, transaction, card, loan, and balance inquiries, ensuring customer satisfaction through clear, courteous communication.
- Supported customers with tele-banking transactions, including fund transfers, stop payments, and cheque book requests.
- Logged call notes and follow-up actions in CRM, created service tickets, and ensured timely closure with audit-ready records to maintain service quality.
Education
Bachelor of Technology - Computer Science
Jawaharlal Nehru University
HYDERABAD01-2015
Skills
- Data migration
- SQL scripting
- Data cleansing
- Data validation
- Data analysis
- Data mapping
- EDI integration
- Microsoft SQL server
- Customer service
Languages Known:
English, Hindi and Telugu – Can speak, read and write
Disclaimer
If given an opportunity it will be my earnest endeavor to perform to the best of my abilities and will try my level best to maintain the standard of your esteemed organization with deep sense of loyalty. I hereby declare that above mentioned averments are true and correct to the best of my knowledge. Date: Place: Yours sincerely, (Syed. Imran)
SOFT SKILLS
- Analytical & Critical Thinking
- Customer-Centric Approach
- Leadership & Mentoring
- Adaptability & Flexibility
- Training & Knowledge Sharing
Timeline
Data Migration Analyst
M/s. WFM Technologies Pvt Ltd
09.2020 - Current
Technical Support Associate
M/s. WFM Technologies Pvt Ltd
08.2017 - 09.2020
Phone Banking Officer
M/s. Concentrix Daksh Services India Pvt Ltd
01.2017 - 08.2017
Bachelor of Technology - Computer Science
Jawaharlal Nehru University