SYED IMTHIYAZ
Summary
Knowledgeable NOC Engineer with over 4+ years' of experience securing information and maintaining network performance. Highly trained and experienced in working independently for network issues, Windows & incident management. Strong communication and troubleshooting skills.
Overview
5
5
years of professional experience
Work History
SR Support Engineer _II
TEKsystems Global Services, Allegis Group
07.2022 - Current
- Be direct support for a manager of Network Services (Lead for Network Operation center)
- Supports network team in the Service Lifecycle Management of Network Services
- ITIL-based KPI & SLA reporting, manage and Provide 2nd / 3rd Level Support for Network Services
- Support compliance of Network Services according to regulations
- Management of 3rd Party providers
- Drive Continuous improvement program to optimize NOC services
- Actively support the incident response process, including steps to minimize the impact
- Proactive Monitoring of network devices related to Network Services
- Should possess excellent verbal and written communication skills and presentation skills
- Proven experience in t operation of Network Operation Centre
- Experience with global IT service providers and global delivery capabilities
- Attending calls with management and vendors.
Support Engineer
TEKsystems Global Services, Allegis Group
07.2021 - Current
- As part of the INOC team responsible for monitoring events and tickets related to Networks, Circuits, Servers, Database, Firewalls, and Applications by providing a single point of contact
Responsible for Network Monitoring & Remote Office Outage Management
Handling P1&P2 outages, when the network goes down & logging into the router and switch able to pull logs and will do the first level of troubleshooting like, bouncing a port and checking configuration, physical connectivity
We will follow up with vendors Lumen, and Mettle for a port and checking configuration, physical connectivity
We will follow up with vendors Lumen, and Mettle for a quick resolution
Downloading Microsoft patches and deploying using SCCM (System Center Configuration Manager) as per the monthly patching cycle
Performing basic level troubleshooting on security alerts using Secure Works
Providing L2 support for all network and voice outages and coordinating with vendors remotely until the issue resolved
We are configuring CISCO IP Phones and softphones as per users' requests and troubleshooting all issues related to physical and softphones.
Involved in Shift management, Call outs for the support of Out of Office hours and non-business hours
Handling Windows-related requests such as VDI Provisioning, Server Decommissioning, Network Share Provisioning & Access Management
Handling Hardware management requests such as Data & Voice Port Management, UPS Installation & Replacement, Security Drop Installation Requests, Video Conferencing Equipment Management, Cooling Cabinet Management
I am having 2 years of Experience in Linux devices & performing L1 troubleshooting and doing health checks for all metric alerts.
NOC Engineer
Alorica pvt ltd
12.2020 - 07.2021
- Provides monitoring of all infrastructure, development and environmental alerts
- Maintain application and servers monitoring through solarwinds and Grafana monitoring tools
- All Events are managed effectively through the Event Management Process
- Managing the CR call and incidents
- Ensure all Events are managed to contractual SLAs and agreed timescales
- Bridge management with different vertical teams & clients for resolving the issues
- Monitoring and testing of application performance
- Responsible for Network Operations Day-to-Day Tasks, including IT Service Desk assigned tickets
- Maintaining Inventory of circuits/servers/firewall
- Having Device access to check status for network devices
- Responsible for providing essential network monitoring, problem identification and resolution
- Co-originating Service providers like- Verizon, Lumen, Pldt , At&t, Sprint, Globe.
RIMS engineer
Cadence Design Systems
08.2019 - 11.2019
- Provides L-1 technical support and monitors day to day operations of Network Operation Centre's
- Managing the daily workflow for all efforts involved in deploying and sustaining technology for internal and external customers
- Raise tickets in the tool from the information received by customer on call or via email and perform the first level troubleshooting for all types of infrastructure (mostly network, storage and servers) issues
- Perform priority on alerts received from monitoring tool and escalate based on pre-defined
- Coordinates and assists in service maintenance activities along with L-2 & L-3 team
- Knowledge in end to end core network infrastructure monitoring and management (Eg Traffic utilization, latency, packet loss etc)
- Device Health Monitoring (Interface error, CPU/memory utilization etc.)
- Responding to alarms from the OMI tool, (Bandwidth Utilization, Latency, host down, memory and CPU alerts etc.)
- To resolve basic and common issues on the first call and escalates issues requiring urgent attention by L-2 and L-3 team representatives or 3rd party vendors for expeditious troubleshooting and resolution of reported incidents
- Worked on hardware related issues on switches and replacement of hardware failure
- Worked on Interface related issues input/output errors and slowness on network
- Worked on HP devices, CISCO devices and HP NNMI tool
- Using Network Node Manager, I (NNMI) tool for finding details and generating the below reports
- Coordinating with service providers like Verizon, Century link, Airtel and Tata
- Booking dockets with SP to resolve power outage and link down issues
- Providing IT support for the monitoring server, application, Network and alerts
- Initial troubleshooting to restore the alerts and informing the appropriate teams well in advance, or on receipt of alerts triggered as their normal functioning, being affected
- Monitoring and supporting critically managed network elements using real-time alarm of network fault notification
- Work with the teams in identifying optimal Downtime planning
- SOP for all severity 1 & 2 issues and coordinate with Support Teams end-to end for speedy resolutions of issues
- Creating incident as part of incident manager, update work logs, prioritize and categorize the Incident and engage support teams as required for Critical and High priority tickets to drive towards closure and ensuring correct execution of Incident Management Processes
- Coordinating change management by initiating change activity, sending change notification and
- Provide support till change gets completed
- Silencing the alerts/monitors of an application/server and Network devices that could be triggered, due to upgrades, maintenance or down alerts, after receiving the node from the respective application/support team.
Network Engineer
Mphasis pvt ltd
10.2018 - 08.2019
- Monitoring and managing whole Mphasis infrastructure globally
- First level troubleshooting for all network related issues
- Need to monitor change and request tickets
- Supervise Datacentre PM activities
- Suggesting increasing BW for several projects by analysis reports from tool
- Provide monitoring, management, event correlation and troubleshooting for any alarms that occur
- Act as a first responder for all network events
- Troubleshooting standard network issues, capturing diagnostic details, engaging external vendors and maintaining incident logs
- Ensure the resolution of all issues and requests received by the team
- Maintain accurate and clear communications with a wide variety of SP including external hardware vendors, Incident Management teams and management
- Utilize ticketing tools to provide accurate records and metrics for all Network related incidents and changes
- Utilize standard network performance monitoring tools to gather information related to network performance
- Monitoring all the devices in Mphasis using NAGIOS tool and EVEREST tool
- Adding new network devices in NAGIOS tool by allowing SNMP from devices
- Adding new servers in NAGIOS tool by installing NS client in servers
- Handling escalations by opening bridge if needed
- Maintaining link outage tracker, decommissioned devices tracker
- Raising change in change management tool and follow up with verticals for approval
- Patching the alert from Everest tool and dispatching to respective team
- Analysing the Server's CPU, MEMORY and DISK utilization
- Monitoring High BW Link utilization related to Internet, P2P, DMPLS & IMPLS
- Fetching the logs with respect to network if any link goes down
- Analysing the logs from SP side during the incident occur
- Fallowing the activity with SP team and our internal team as well.
Education
B-Tech (Bachelor of technology) - Civil Engineering
Andhra Engineering College
Nellore08.2016
Intermediate -
Board of Intermediate Education of Andhra Pradesh
Nellore07.2012
SSC -
Board of Secondary Education of Andhra Pradesh
Nellore2010
Skills
- TECHNICAL SKILLS
- Operating Systems: Windows XP, Windows7,10
- Packages : MS-Office, Excel
- Ticketing Tools : Service Now, JIRA, BMC Remedy
- Monitoring Tools : HP NNMI, OMI, App_pulse, Everest, Nagios
- Solar winds, Grafana, New_Relic, SCom, Science logic, OEM
- CUCM, VMware Horizon Prisma SDWAN, AWS
- NETWORKING
- CCNA Certified
- Routing protocol (BGP, OSPF, EIGRP, RIP)
- Switching protocols
- Good understanding of OSI model and TCP/IP protocols
- Having good knowledge of CCNA
- Change Management , Problem Management & Patching
- Troubleshooting Skills
- Technical Analysis
- Hardware Troubleshooting
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
SR Support Engineer _II
TEKsystems Global Services, Allegis Group
07.2022 - Current
Support Engineer
TEKsystems Global Services, Allegis Group
07.2021 - Current
NOC Engineer
Alorica pvt ltd
12.2020 - 07.2021
RIMS engineer
Cadence Design Systems
08.2019 - 11.2019
Network Engineer
Mphasis pvt ltd
10.2018 - 08.2019
B-Tech (Bachelor of technology) - Civil Engineering
Andhra Engineering College
Intermediate -
Board of Intermediate Education of Andhra Pradesh
SSC -
Board of Secondary Education of Andhra Pradesh
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