Summary
Overview
Work History
Education
Skills
Personal Traits
Field Of Interest
Personal Information
Languages
Accomplishments
Languages
Projects
Affiliations
Timeline
Generic
SYED IMTIAZ ALI

SYED IMTIAZ ALI

Hyderabad

Summary

Aim to achieve high career growth through a continuous process of learning for achieving goal and keeping myself dynamic in the changing scenario to become a successful professional and leading to best opportunities and willing to work with dedication and focus with all the knowledge. Dedicated mental health professional bringing background working with individuals suffering from substance abuse and behavioral disorders. Focused on client advocacy, prevention and education to reduce impacts and recurrence of serious issues. Collaborative with multidisciplinary teams to create solid support networks for client needs. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Concession Abuse Prevention Specialist

Amazon
Hyderabad
09.2022 - Current

Marketing Executive

  • Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
  • Demonstrated excellent listening skills and empathy towards customers' needs and concerns.

Customer Service Associate

  • Working with Amazon as an international customer support for NA retail - NA accessibility team specialist - UK retail and now as Concession Abuse Prevention (CAP) Specialist team member for over 18 Months from Sep2022 to March-2023 and April 2023 - present.

Behavioral Role

  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Subject Matter Expert (SME) role

  • Monitored daily activities as the SME for my teams, ensuring all necessary tasks were completed in a timely manner.
  • Ensured that all staff adhered to company policies and procedures while performing their duties.

Education

Bachelor of Engineering in Civil (B.tech) - Civil Engineering

Nawab Shah Alam College [JNTU]
Hyderabad
01-2024

Board of Intermediate (MPC) -

Sultan-ul-Uloom Junior College
01.2017

Board of Secondary School -

Success The School
01.2015

Skills

  • AutoCAD
  • E-tabs
  • MS Word
  • MS Office
  • Typing
  • Substance Abuse Prevention
  • Goal Setting
  • Community Engagement
  • Case Management
  • Relationship Building
  • Active Listening
  • Communication

Personal Traits

  • Problem solving capability.
  • Good attention to details.
  • Teamwork and leadership.
  • Good Verbal & Written communication skill.
  • Willingness to learn.

Field Of Interest

  • Design of Reinforced concrete & Steel structures.
  • Civil Software Development.
  • Quality Engineer in QA/QC Department.

Personal Information

Title: Civil Engineer

Languages

  • URDU
  • ENGLISH
  • HINDI

Accomplishments

  • I have been awarded as one of the best performer as UK CAP CSA.
  • I manage to maintain clean profile professionally without any warnings and caps.

Languages

Hindi
First Language
English
Proficient (C2)
C2

Projects

Mini Project, Construction of a Residential Building Of G+5. This project was accomplished by a team of 4 members. The construction took place in King Koti Hyderabad. The construction property was about 3175SqFt. Aim of this assignment is to gather all the necessary data required to construct a building including the type of cement, mix ratio of cement, type of steel used, type and dimensions of brick used, time period of construction from excavation to final paint., Prefabricated, Building, Factory-made components, Good Insulation, Ideal Construction Major Project, Estimation and Costing of Residential Building Of G+5. To discover out the detailed estimate and cost of amounts of sub-structure and super-structure of G+S building and in finding out the probable cost, or the evaluated cost of the project based on the computation of these quantities. The perspective considered for the estimation of amounts are earth work in excavation and back filling, concrete work in foundation and in R.C.C. structure such as footing, columns, beam, slabs, staircase etc. steel Support in beams, columns and R.C.C structure and brick work in superstructure. The companies of amounts was carried out based on drawing of different structural component, such as each floor plan, footing and columns layout, beams layout, staircase layout, footing specification and columns specifications, which have also been provide in this document. For requirement of quantities for this project and also to find expenditure., Earthwork, Concrete work, Steel Reinforcement, Brick Work, Estimation of Quantities

Affiliations

I love to play cricket, football, bowling, pool, chess.

Timeline

Concession Abuse Prevention Specialist

Amazon
09.2022 - Current

Bachelor of Engineering in Civil (B.tech) - Civil Engineering

Nawab Shah Alam College [JNTU]

Board of Intermediate (MPC) -

Sultan-ul-Uloom Junior College

Board of Secondary School -

Success The School
SYED IMTIAZ ALI