Syed Irshad ahmed

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Service Representative role.

Developed Bookmate: A Chatbot Companion for Book Recommendations, an AI-powered chatbot using Python, Rasa Framework, Flask, HTML, and CSS to provide personalized and dynamic book suggestions. Integrated Natural Language Processing (NLP) for intent recognition and entity extraction, enabling interactive, human-like conversations that adapt to user preferences, moods, and reading history. Designed a responsive web interface connected to the backend via Flask APIs, leveraging book metadata to curate reading lists, summaries, and lesser-known recommendations. Conducted user testing and feedback analysis to enhance recommendation accuracy and user engagement, with proposed future enhancements including multilingual support, voice assistant integration, sentiment analysis, and e-book platform connectivity.