Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Syed Ishaque

Senior Client Care Executive
No 16 6th Cross 2nd Main Road Vinobha Nagar KG Halli Bangalore

Summary

High-performing Bank Customer Service Representative with extensive experience providing exceptional service and support in fast-paced banking environment. Skilled in resolving customer issues, providing financial advice and cross-selling bank products. Strong communicator and problem-solver committed to helping customers achieve financial goals. Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Seasoned Bank Executive highly effective at turning corporate mandates into actionable policies that optimize operations and grow revenue. Resourceful, forward-thinking leader talented at keeping bank at forefront of market. Believe in cultivating management team from within.

Overview

17
17
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Senior Client Care Executive

Standard Chartered Global Businesses Services
Bangalore
01.2014 - Current
  • Responded to customer inquiries to provide information on bank accounts, policies, products and services.
  • Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
  • Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
  • Trained and mentored new banking personnel on customer service strategies, supporting group performance goals.
  • Went above and beyond with service to promote loyalty and support bank goals.

Transaction Processing Officer

Mphasis
Bangalore
03.2010 - 12.2013
  • Overseeing the customer service process for UK based Clients of Capital One.
  • Providing proactive customer outreach.
  • Identifying and providing Financial solutions

Marketing Executive

Diamond Ceramics
Bangalore
08.2006 - 02.2010

Did Marketing in Businesses run by family, Visiting clients sites to promote sales also maintaining books of accounts for Audit purpose

Education

B.com - Finance

KSMF First Grade College
Bangalore
06.2003 - 04.2006

Skills

    Client relations expert

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Interests

Playing & watching cricket, Listening To Music, Singing and Cooking

Timeline

Senior Client Care Executive

Standard Chartered Global Businesses Services
01.2014 - Current

Transaction Processing Officer

Mphasis
03.2010 - 12.2013

Marketing Executive

Diamond Ceramics
08.2006 - 02.2010

B.com - Finance

KSMF First Grade College
06.2003 - 04.2006
Syed IshaqueSenior Client Care Executive