SYED ISHFAQ HUSSAIN
Customer Service Representative
Uri
Summary
Ability to handle a variety of customer needs and provide solutions accordingly. Comfortable multitasking and learning different customer service management applications. Active listening skills and the ability to remain patient and calm under pressure. Strong attention to detail and time management.
Overview
9
9
years of professional experience
Work History
Senior Associate
American Express
04.2023 - Current
- As a senior associate, I was responsible for providing excellent customer service and assisting card members with any issues or concerns they had regarding their bills or credit cards
- I was promoted to Master ccp in December 2024
Senior Associate
Concentrix (Sprint Chat)
12.2019 - 04.2023
- Senior Associate responsible for dealing with American customers for Sprint (part of T-Mobile)
- Performed exceptionally well, derived NPS of 80% or more every month, customer centric chats, maintained all parameters such as CPH, AHT, login hours etc
Associate
Jindal Intellicom Ltd (Zomato Chat)
10.2017 - 09.2019
- Joined as an Associate and was promoted to Quality Analyst within 5 months due to my high performance
- I was responsible for auditing associate chats and providing feedback to improve customer satisfaction according to company protocols
Associate
Concentrix (Amazon Chat)
04.2016 - 10.2016
- Associate responsible for dealing with online customer chats for Amazon and was the star performer for the team
Education
Bachelors - Civil Engineering
Punjab Technical University
10th Class + 2 - undefined
Jammu & Kashmir State Board of School Education
Matriculation - undefined
Jammu & Kashmir State Board of School Education
Skills
AutoCAD 2D & 3D
Timeline
Senior Associate
American Express
04.2023 - Current
Senior Associate
Concentrix (Sprint Chat)
12.2019 - 04.2023
Associate
Jindal Intellicom Ltd (Zomato Chat)
10.2017 - 09.2019
Associate
Concentrix (Amazon Chat)
04.2016 - 10.2016
Bachelors - Civil Engineering
Punjab Technical University
10th Class + 2 - undefined
Jammu & Kashmir State Board of School Education
Matriculation - undefined
Jammu & Kashmir State Board of School Education
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