Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Hobbies
Timeline
Hi, I’m

Syed Junaid

Program Manager
Bangalore
Syed Junaid

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

8
years of professional experience
4
Languages

Work History

Treebo Hotels
Bangalore

Assistant Manger
03.2021 - Current

Job overview

  • Hired external auditors active 250+ hotel management background auditors PAN india and maintained good rapport.
  • Utilized external auditors for the surprise audits of new launches.
  • Maintained rigorous follow-ups and constructive structured road map in maintaining non-compliances.
  • Handling PAN india operations internal, 70+ AOM, PRM and QAM reporting.
  • Scheduled multiple tasks to maintain quality at all hotels.
  • Handling 1500+ properties queries, Feedback, Escalations, Operations, Procurement, P&L, Growth and Vendor Operations.
  • Strategist procurement management, aligned 5 cluster warehouses PAN india region wise for smooth transit and saved extra cost.
  • Aligned partners and allocated internal stock purchase and created brand authenticity across India.
  • Increased procurement revenue, reduced internal cost on expenses and increased profit over stock purchases by signed partners.
  • Helped in building internal, stock management, order management and inventory management tools.
  • Created and launched multiple process excellences for smooth operations.
  • Released incentives program, reduced attrition and created good rapport with the hotel staff's across India.
  • Ownership over multiple projects, strategist and launched as a project management.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed and motivated employees to be productive and engaged in work.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Launched quality assurance practices for each phase of development
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Cure.Fit
Bangalore

Lead Operations Analyst
07.2019 - 07.2020

Job overview

  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Increased company profits through performance optimization strategies and efficiency improvements
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
  • Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations
  • Defined strategic goals and worked with teams, departments, technology and processes to align systems to targets
  • Sorted incoming mail to expedited urgent correspondence for immediate attention
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
  • Received incoming calls and messages and addressed or triaged phone requests
  • Communicated with management to develop strategic operation goals
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Developed and updated tracking spreadsheets using MS Excel.
  • Teamed with Kitchen and City manager to launch customized client support campaigns.
  • Used Jira to model data and forecast trends.
  • Created and managed operational databases to store and track data and maintain accurate information.
  • Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
  • Analyzed trend data to forecast operational needs and plan next course of action.
  • Formulated mathematical or simulation models of problems, relating constants and variables, conflicting objectives and related numerical parameters.
  • Devised modeling and measuring techniques using statistical and engineering methods.
  • Created models to forecast and predict quantitative and comparative evaluations of various business solutions.

Ruptub Solutions PVT LTD
Bangalore

Operations Supervisor
04.2016 - 03.2019

Job overview

  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services
  • Boosted hotel quality and service scores from 76% to 100% by motivating and supporting employees
  • Collaborated with various team members to meet guests' requests
  • Increased customer service ratings by 38% through personable service
  • Offered appropriate reservation options based on expected attendees when coordinating events
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances
  • Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently
  • Effectively communicated with customers about account changes, new launch products or services and potential upgrades
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management
  • Maintained up-to-date knowledge of product and service changes
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers
  • Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Resolved Quality, payment issues over phone with 70 to 80 customers daily
  • Facilitated inter-departmental communication to effectively provide customer support
  • Investigated and resolved customer inquiries and complaints quickly
  • Promptly responded to inquiries and requests from prospective customers
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
  • Trained new personnel regarding company operations, policies and services
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Provided primary customer support to internal and external customers in fast-paced environment.

Myntra Designs

01.2015 - 07.2015

Job overview

  • Coordinated and monitored supply chain operations
  • Ensure premises, assets and communication ways are used effectively
  • Utilize logistics IT to optimize procedures
  • Plan and track the shipment of final products according to customer requirements
  • Keep logs and records of warehouse stock, executed orders etc.

Education

Graduation
Karnataka University

B.Com from Commerce
04.2001

University Overview

Skills

Team building

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Accomplishments

Accomplishments
  • Central Operations, Central Quality, Team Management, People Management, Vendor Management, Partner Operations, Logistics, Supply Chain Management, Customer Experience.

Additional Information

Additional Information
  • Designed, developed and implemented marketing and sales campaigns, employee incentive programs and contests. Evaluated target markets and proposed marketing strategies. Managed all phases of direct mail projects; monitored production teams; recruited and guided vendors; oversaw print operations and coordinated mailing process. Managed Learning and Development in helping train the staffs across clusters. Aligned with vendors in creating video contents to help in training the staffs Communication Skills Promoted products and services. Handled vendors through out. Vendor payment managements Staff rewards allocations. Established and improved client communications; maintained ongoing relationships. Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance; identified, investigated and negotiated conflicts. Conducted surveys and analyzed results. Handled PAN India level operations, Business Administrative and Management Skills Hired, trained, coached, supervised and evaluated staff members. Led teams; chaired committees; initiated volunteer events and activities. Launched and operated sole proprietorship. Taken up projects and hired interns, trained them fulfilled the requirement Generated mystery audits for hotels from external auditors. Hired 300+ external auditors and maintained rapport Actively worked over Payment planning and rewards

Hobbies

Hobbies
  • Reading
  • Exploring New Locations
  • Travelling
  • Learn new tasks
  • Spend Quality Time With Family

Timeline

Assistant Manger
Treebo Hotels
03.2021 - Current
Lead Operations Analyst
Cure.Fit
07.2019 - 07.2020
Operations Supervisor
Ruptub Solutions PVT LTD
04.2016 - 03.2019
Myntra Designs
01.2015 - 07.2015
Graduation
B.Com from Commerce
04.2001

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Syed JunaidProgram Manager