Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Custom
Work Availability
Software
Websites
Timeline
AccountManager
Syed Kareem

Syed Kareem

Operation Supervisor
Saleheen Colony Hyderabad Telangana ,TELANGANA

Summary

Meticulous logistics supervisor handles multiple tasks simultaneously and leads team of several employees. Committed to providing exemplary service to customers by delivering materials on time.

Capable professional knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Accomplished professional with many years managing and guiding staff. Reliable when leading training and overseeing daily activities. Increased employee retention through team building, problem solving, and positive atmosphere.

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Operations Team Supervisor

DHL Worldwide Express
Dubai
12.2017 - 04.2024
  • Developing and implementing standard operating procedures to ensure efficient workflow.
  • Identifying areas of improvement and developing strategies to increase efficiency.
  • Monitoring staff performance and providing feedback for improvement.
  • Managing daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Maintaining accurate records of employee attendance and performance reviews.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolving customer complaints promptly to maintain customer satisfaction.
  • Conducting regular meetings with staff members to discuss any issues or concerns they may have had.
  • Supervised warehouse activities such as loading and unloading shipments, picking orders, and packing items for shipment.

Road Coordinator

DHL Worldwide Express
Dubai
05.2012 - 12.2017
  • Monitoring, tracking, and reporting on delivery times and arrival of materials.
  • Ensured all cargo was properly secured according to safety regulations.
  • Maintaining records of truck movements, including pick-up and drop-off destinations, time frames, and any special instructions or notes.
  • Communicating with drivers regarding any changes in route, delays, or other issues that may arise during the transit process.
  • Assisting in resolving customer complaints regarding shipment discrepancies or damages.

Office Administrator

DHL Worldwide Express
Dubai
07.2008 - 05.2012
  • Coordinating and managing daily administrative operations of the office.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or departments, or took messages as needed.
  • Composing correspondence, such as letters, emails, memos, reports, and other documents.
  • Maintaining supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies.
  • Maintaining customer confidence and protected operations by keeping information confidential.
  • Assisting with the planning of events, such as staff meetings or conferences.
  • Monitoring office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.

Operation Agent

DHL Worldwide Express
Dubai
06.2006 - 07.2008
  • Processing incoming packages for sorting and delivery.
  • Liaising with other departments to ensure timely distribution of materials.
  • Inspecting packages for damage and recording discrepancies.
  • Maintaining accurate records of all shipments received and dispatched.
  • Ensured compliance with safety regulations during loading and unloading operations.
  • Organizing warehouse inventory according to size, type, destination, or other criteria.
  • Operating forklifts and pallet jacks to move materials around the warehouse.

Education

Bachelor of Commerce - Accounting

Osmania University
Hyderabad India

Skills

  • Key Performance Indicators
  • Operational Efficiency
  • Staff Training and Development
  • Reporting and documentation
  • Compliance Management
  • Customer Retention
  • Customer Service
  • Data Evaluation
  • Planning and Implementation
  • Staff Development
  • Customer Relationship Management
  • Quality assurance and control
  • Team Building/Leadership
  • Six Sigma Certification

Affiliations

  • Work and Personal Life: Engaged in coordinating workshops, seminars, and events dedicated to promoting activities for energy conservation.
  • Continuous Learning: Actively pursuing courses and reading books to enhance your knowledge and skills, demonstrating a strong commitment to personal growth.
  • Community Involvement: Actively volunteering and participating in community service, showcasing a strong sense of social responsibility and empathy.

Languages

Hindi
First Language
English
Advanced (C1)
C1

Accomplishments

  • Received the Best Team Player Award for the period of January to June 2007.
  • Awarded Analyst of the Month for October 2007, May 2008, and July 2010.
  • The winner of the ideation contest in September 2010.
  • EOY First Runner-Up 2012
  • E-commerce Champion of the Year 2013
  • Outstanding Achiever of the Year 2017
  • 2018 EOY Second Runner-Up
  • Nominated EOY 2023
  • 2018 EOY Second Runner-Up
  • Nominated EOY 2023
  • Achieved a 99% result-oriented GTPW (Great Place to Work) rating

Certification

  • Certified International Specialist (2012)
  • Certified International Manager 1 & 2 (2018 & 2019)
  • Certified Fire Warden (2020)
  • Certified First Aider (2021)
  • IATA Certified Dangerous Goods Handling, Category 6 & ADR Certified (2010 - 2022)

Custom

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft 365

Timeline

Operations Team Supervisor

DHL Worldwide Express
12.2017 - 04.2024

Road Coordinator

DHL Worldwide Express
05.2012 - 12.2017

Office Administrator

DHL Worldwide Express
07.2008 - 05.2012

Operation Agent

DHL Worldwide Express
06.2006 - 07.2008

Bachelor of Commerce - Accounting

Osmania University
Syed KareemOperation Supervisor