SYED KHAISER
Bangalore
Summary
Strategic IT Leader with 15+ years of progressive experience driving enterprise IT infrastructure, cybersecurity, cloud transformation, compliance governance, and IT operations management. Proven expertise in building scalable IT environments, leading cross-functional teams, optimizing IT budgets, and ensuring regulatory compliance (ISO, HIPAA, GDPR, SOC). Strong background in data center operations, network architecture, identity management, endpoint security, and enterprise systems modernization.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
IT Manager
SANAS AI Pvt. Ltd.
08.2022 - Current
- Led complete IT infrastructure setup for new office operations including LAN/WAN, firewall architecture, wireless networking, servers, and endpoint deployment.
- Directed cloud identity governance using Azure AD / Entra ID (MFA, Conditional Access, RBAC).
- Managed Microsoft InTune MDM for enterprise device compliance and endpoint lifecycle security.
- Implemented and led ISO, HIPAA, GDPR, SOC compliance initiatives including audit readiness and risk mitigation.
- Developed cybersecurity policies, SOPs, and IT governance frameworks.
- Managed IT budgeting, procurement planning, vendor negotiations, and SLA governance.
- Ensured 99.9% infrastructure uptime through proactive monitoring and incident management.
- Led IT operations team including escalation management and change control.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
IT Manager
Infovision Inc.
08.2022 - 12.2025
- Managed enterprise IT infrastructure including Windows Server, AD, DNS, DHCP, VPN, and firewall environments.
- Directed IT operations, service desk management, and infrastructure optimization initiatives.
- Implemented access control systems and enterprise security controls.
- Led system upgrades, server migrations, and network modernization projects.
- Improved IT service delivery performance and operational efficiency.
- Ensured governance compliance and internal data protection standards.
- Implemented and maintained technology and software budget.
- Managed life cycle replacement of hardware and software.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
Manager – System Administrator
AAyuja Technologies India Pvt Ltd
09.2011 - 04.2018
- Directed IT infrastructure operations including servers (HP, Dell, IBM), network devices, and enterprise wireless deployments.
- Administered Office 365, Windows Server (2000–2012), Active Directory, DNS, DHCP.
- Configured enterprise firewalls, Cisco routers & switches, VOIP systems, and call recording infrastructure.
- Managed routing protocols (OSPF, EIGRP, BGP, RIP) and switching protocols (STP, MST, RSTP, PVST).
- Implemented security controls, firmware upgrades, and asset lifecycle governance.
- Conducted system audits and implemented infrastructure optimization strategies.
- Managed annual IT budget and vendor partnerships.
- Ensured business continuity and high availability across IT systems.
Senior Support Engineer
Nirmal InfoTech Pvt. Ltd.
07.2008 - 07.2011
- Provided L2/L3 enterprise network and server support.
- Administered Active Directory, RAID configurations, DNS, DHCP.
- Managed VPN deployments and LAN/WAN troubleshooting.
- Led large-scale desktop deployment via Ghost imaging.
- Maintained SLA compliance and vendor escalations.
- Delivered exceptional customer service by addressing user inquiries promptly and professionally.
- Enhanced system performance by troubleshooting complex software and hardware issues.
Desktop Support Engineer
Fa Computer Technologies
01.2006 - 07.2008
- Delivered enterprise desktop support and LAN troubleshooting.
- Installed, configured, and maintained Windows-based systems.
Education
Bachelor of Computer Applications - Computer Applications
Skills
Infrastructure: Windows Server, Active Directory, DNS, DHCP
Cloud: Microsoft Azure, Entra ID
Endpoint Management: Microsoft Intune, MDM
Collaboration: Microsoft 365, Google Workspace
Networking: LAN/WAN, VPN, Cisco Routing & Switching
Firewalls: Fortinet, Palo Alto, SonicWall
ITSM Tools: ServiceNow, Jira, Freshworks
Security & Identity Management
Certification
Microsoft (Azure, M365)
CORE COMPETENCIES
- IT Strategy & Governance
- IT Infrastructure Management
- Enterprise Network Architecture
- Cloud Administration (Azure / Entra ID)
- Cybersecurity & Risk Management
- Regulatory Compliance (ISO 27001, HIPAA, GDPR, SOC 2)
- IT Budgeting & Cost Optimization
- Vendor & Contract Management
- ITIL-Based Service Management
- Disaster Recovery & Business Continuity
- Identity & Access Management (IAM)
- Endpoint & MDM (Microsoft Intune)
- Data Center & Server Management
- Team Leadership & Stakeholder Management
Timeline
IT Manager
Infovision Inc.
08.2022 - 12.2025
IT Manager
SANAS AI Pvt. Ltd.
08.2022 - Current
Manager – System Administrator
AAyuja Technologies India Pvt Ltd
09.2011 - 04.2018
Senior Support Engineer
Nirmal InfoTech Pvt. Ltd.
07.2008 - 07.2011
Desktop Support Engineer
Fa Computer Technologies
01.2006 - 07.2008