Syed Khizer Ullah A
Bangalore
Summary
Results-driven IT professional with 7+ years of experience in infrastructure management, vendor operations, and technical support and Sales through service. Adept at troubleshooting, process improvement, and customer service. Strong expertise in IT service management, Microsoft applications, vendor relations, and team leadership.
Experienced with managing vendor relationships to ensure seamless operations and service delivery. Utilizes negotiation skills to secure favorable contracts and terms. Track record of maintaining effective communication and collaboration with multiple vendors.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Consultant – Infrastructure Management
Infosys
10.2024 - 02.2025
- Act as an L2 Senior Technical Engineer, providing remote IT support
- Troubleshoot and resolve technical issues for client.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Configure internal and Microsoft applications
- Deliver high-quality technical support using ticketing tools like ServiceNow and Azure
- Address engagement-specific queries from internal and external stakeholders
Senior Vendor Operations Associate
Cocoblu
11.2022 - 10.2024
- Managed vendor processes, including system integration and department operations
- Raised tickets for third-party integrator application issues by sharing error logs
- Resolved ASIN/Product listing issues on the Amazon portal
- Managed deals and pricing processes to optimize business efficiency
- Responded to engagement-specific queries from internal and external stakeholders
- Utilized vendor management tools such as Paragon, Selection Central, Vendor Master, and Tick-R Portal
- Maintained positive vendor relationships to secure favorable pricing deals
- Optimized pricing and deal execution strategies
- Guided vendors with the onboarding process, ensuring seamless integration and completion of catalogs
- Prepared and presented comprehensive weekly business reports to leadership, showcasing performance metrics and strategic insights
- Resolving all types of catalog issues faced on amazon portal by the vendors
- Met sales goals by offering excellent customer service.
- Answered questions and assisted customers with item selection and location.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
Senior Technical Engineer – Tech Support
Dell Technologies
05.2022 - 08.2022
- Provided L1 technical support for Dell Portables, Desktops, and All-in-One PCs
- Assisted customers remotely using Dell Remote Assist
- Diagnosed issues and coordinated service engineer visits for hardware replacement
- Supported Dell and third-party applications, including installation and configuration
- Delivered high-quality customer support using Dell’s internal tools
Senior Customer Service Associate – Sales through service
First Source Solutions Ltd.
02.2019 - 04.2022
- Handled billing and technical queries related to SKY TV services
- Uphold sales and managed SKY TV and broadband packages based on customer needs
- Resolved account issues, processed payments, and adjusted billing
- Ensured a high standard of customer service
- Selling the right product for the right customer
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Assisted customers with product selection, troubleshooting and problem resolution.
Education
Bachelor of Business Management - Finance
Bangalore University
01.2015
Higher Secondary (10+2) - undefined
Karnataka PU Board
01.2011
Secondary School Leaving Certificate (SSLC) - undefined
K.S.E.E.B Board
01.2008
Skills
- Technical Skills: IT Service Management, Remote Troubleshooting, Microsoft Office, Cloud Management, Vendor Management, Ticketing Systems (ServiceNow, Azure, Tick-R Portal), Dell Remote Assist
- Soft Skills: Customer Service, Strategic Planning, Business Development, Sales & Marketing, Team Leadership, Communication, Problem-Solving
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- MS office
- Strategic planning
- Time management
- Work Planning and Prioritization
Certification
Microsoft Office, Basic Cloud Management, Blue Screen Error Troubleshooting.
LANGUAGES
Spoken: English, Hindi, Kannada, Urdu
Written: English, Hindi, Kannada
Timeline
Consultant – Infrastructure Management
Infosys
10.2024 - 02.2025
Senior Vendor Operations Associate
Cocoblu
11.2022 - 10.2024
Senior Technical Engineer – Tech Support
Dell Technologies
05.2022 - 08.2022
Senior Customer Service Associate – Sales through service
First Source Solutions Ltd.
02.2019 - 04.2022
Higher Secondary (10+2) - undefined
Karnataka PU Board
Secondary School Leaving Certificate (SSLC) - undefined
K.S.E.E.B Board
Bachelor of Business Management - Finance
Bangalore University
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