Microsoft Office
SYED MOHAMMED JUNAID
Customer Service Professional
Hyderabad
Summary
Seeking a challenging career with an organization that can effectively utilize my management skills, abilities, and education. Committed to upholding integrity and contributing to the success of the organization. Experienced in fast-paced customer service, I have developed strong technical support skills and a track record of resolving technical issues while maintaining positive customer relations. Now seeking to leverage these skills in a new field to deliver impactful results.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Senior Technical Customer Service Representative
SYKES
Hyderabad, Telangana
07.2023 - 06.2025
- Championed a customer-centric culture within the team, fostering a shared commitment to delivering exceptional support and maintaining positive client relationships.
- Contributed valuable feedback regarding product performance trends, informing future development initiatives aimed at enhancing user experiences.
- Streamlined processes for increased efficiency, resulting in faster response times and improved customer experience.
Process Executive
Infosys BPM Ltd
08.2018 - 05.2019
- International Semi-Voice Process
- Possess a comprehensive understanding of the closing procedures for US Mortgage Originations, as well as federal and state lending regulations. Analyze state-specific rules, statutory laws, federal guidelines, and investor requirements, applying them to individual loan scenarios. Conduct thorough reviews of all property-related documents, including appraisals, purchase agreements, titles, and insurance, to ensure they are accurate and complete.
Education
Masters of Business Administration - Finance & Marketing
Presidency College
09.2019 - 09.2021
Bachelor of Business Administration - Business administration
Shree Medha Degree College
Bellary, Karnataka 06.2016 - 05.2018
Class XII - Commerce
SGT PU College
Bellary, Karnataka 06.2015 - 10.2016
Class X -
Jawahar English Medium High School
Bellary, Karnataka 01.2012 - 04.2013
Skills
Microsoft Office
Customer Support
Editing
Communication Skills
Business Development
Entrepreneurial
Decision Making
Confident
Business knowledge
Accept Challenges
Software
Digital Marketing
Preferences
Hyderabad, No problem in Relocating, 30 Days, 700000 (Negotiable)
Disclaimer
I hereby declare that all the details furnished above are true and correct to the best of my knowledge and belief. Supporting documents shall be available on request.
Positions Of Responsibility
- Process Executive
- Marketing Executive
- Sales Executive
Activities
- Finance Guru - Participated as a team in College Management Fest as a Finance Guru Organizer
- Marketing Champ - Participated as a team in College Management Fest as a Marketing Champ Organizer
- Best Commercian - Participated as a team in College Management Fest as a Best Commercian Organizer
Certification
Sales Champ, Qjobs, 2022
Accomplishments
- 2024, Star Performer Recognition - Star Performer for the Quarter in Skyes India Pvt Limited.
- 2019, Best Employer Appreciation - Best Employer of the Month in Infosys BPM Limited
- 2013, 20th Place in Drawing - Karnataka State Level Drawing Competition
Internship
ANWAR ENTERPRISES (Tur-Key Jeans), Sales Executive Intern, Bellary, Karnataka, 01-Jan-2019 - 28-Feb-2022, Sales Boasting.
Byju's, Business development trainee, Bangalore, Karnataka, 28-Dec-2021 to 09-Feb-2022. Sales and marketing executive via phone/video call.
Timeline
Senior Technical Customer Service Representative
SYKES
07.2023 - 06.2025
Masters of Business Administration - Finance & Marketing
Presidency College
09.2019 - 09.2021
Process Executive
Infosys BPM Ltd
08.2018 - 05.2019
Bachelor of Business Administration - Business administration
Shree Medha Degree College
06.2016 - 05.2018
Class XII - Commerce
SGT PU College
06.2015 - 10.2016
Class X -
Jawahar English Medium High School
01.2012 - 04.2013