Microsoft Office
SYED MOHAMMED JUNAID
Customer Service Professional
Hyderabad
Summary
Seeking a challenging career with an organization that can effectively utilize my management skills, abilities, and education. Committed to upholding integrity and contributing to the success of the organization. Experienced in fast-paced customer service, I have developed strong technical support skills and a track record of resolving technical issues while maintaining positive customer relations. Now seeking to leverage these skills in a new field to deliver impactful results.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Senior Technical Customer Service Representative
SYKES
Hyderabad, Telangana
07.2023 - 06.2025
- Championed a customer-centric culture within the team, fostering a shared commitment to delivering exceptional support and maintaining positive client relationships.
- Contributed valuable feedback regarding product performance trends, informing future development initiatives aimed at enhancing user experiences.
- Streamlined processes for increased efficiency, resulting in faster response times and improved customer experience.
Process Executive
Infosys BPM Ltd
08.2018 - 05.2019
- International Semi-Voice Process
- Possess a comprehensive understanding of the closing procedures for US Mortgage Originations, as well as federal and state lending regulations. Analyze state-specific rules, statutory laws, federal guidelines, and investor requirements, applying them to individual loan scenarios. Conduct thorough reviews of all property-related documents, including appraisals, purchase agreements, titles, and insurance, to ensure they are accurate and complete.
Education
Masters of Business Administration - Finance & Marketing
Presidency College
09.2019 - 09.2021
Bachelor of Business Administration - Business administration
Shree Medha Degree College
Bellary, Karnataka 06.2016 - 05.2018
Class XII - Commerce
SGT PU College
Bellary, Karnataka 06.2015 - 10.2016
Class X -
Jawahar English Medium High School
Bellary, Karnataka 01.2012 - 04.2013
Skills
Microsoft Office
Software
Digital Marketing
Preferences
Hyderabad, No problem in Relocating, 30 Days, 700000 (Negotiable)
Disclaimer
I hereby declare that all the details furnished above are true and correct to the best of my knowledge and belief. Supporting documents shall be available on request.
Positions Of Responsibility
- Process Executive
- Marketing Executive
- Sales Executive
Activities
- Finance Guru - Participated as a team in College Management Fest as a Finance Guru Organizer
- Marketing Champ - Participated as a team in College Management Fest as a Marketing Champ Organizer
- Best Commercian - Participated as a team in College Management Fest as a Best Commercian Organizer
Certification
Sales Champ, Qjobs, 2022
Accomplishments
- 2024, Star Performer Recognition - Star Performer for the Quarter in Skyes India Pvt Limited.
- 2019, Best Employer Appreciation - Best Employer of the Month in Infosys BPM Limited
- 2013, 20th Place in Drawing - Karnataka State Level Drawing Competition
Internship
ANWAR ENTERPRISES (Tur-Key Jeans), Sales Executive Intern, Bellary, Karnataka, 01-Jan-2019 - 28-Feb-2022, Sales Boasting.
Byju's, Business development trainee, Bangalore, Karnataka, 28-Dec-2021 to 09-Feb-2022. Sales and marketing executive via phone/video call.
Timeline
Senior Technical Customer Service Representative
SYKES
07.2023 - 06.2025
Masters of Business Administration - Finance & Marketing
Presidency College
09.2019 - 09.2021
Process Executive
Infosys BPM Ltd
08.2018 - 05.2019
Bachelor of Business Administration - Business administration
Shree Medha Degree College
06.2016 - 05.2018
Class XII - Commerce
SGT PU College
06.2015 - 10.2016
Class X -
Jawahar English Medium High School
01.2012 - 04.2013
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