Syed Mohammed Salman
Bangalore
Summary
Dedicated in scheduling demo's and selling products with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
4
4
years of professional experience
Work History
Advisor
24/7 CUSTOMER PVT. LTD
08.2020 - 12.2020
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Admission Counselor
U-Next
07.2021 - 09.2022
- Managed customer relationships through consultative sales techniques to attain individual sales goals
- Converted cold leads to achieve weekly and monthly target's
- Planned and coordinated product sales to exceed revenue projections and growth targets
- Maintained contact with prospective students through phone calls and email to manage smooth communications and follow up applications
Lead Generation Specialist
Azuga
02.2023 - 10.2023
- Scheduling demo's for the client's and following up with the client's
- Met daily call metrics to achieve daily, weekly and monthly target's
- Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings
- Studied competitors to develop innovative selling strategies
- Converted cold leads to expand territory and negotiate profitable contracts
Customer Support Representative – Accenture BPO
BCFORWARD INDIA TECHNOLOGY PLTD
03.2024 - 06.2024
- Designed and tailored broadband and television packages to meet individual customer needs, ensuring optimal service and value.
- Conducted thorough customer needs analysis to recommend personalized broadband and TV packages that align with their preferences, budget, and usage.
- Leveraged product knowledge to cross-sell complementary services (e.g., mobile, home phone, or premium content) to enhance customer experiences and increase revenue.
- Utilized troubleshooting tools and knowledge to identify root causes of service disruptions and offer quick, actionable solutions.
Education
BBA - Finance
Sindhi College of Commerce
Bengaluru, KA01-2021
Skills
- Student admission counselor
- Problem-solving
- Marketing
- Communication skills
- Technical troubleshooting
- Cold calling
- B2B sales
- B2C sales
Languages
English
Hindi
Kannada
Hobbies and Interests
- Dancing
- Playing E-sports game's
- Trading (Cryptocurrency)
Timeline
Customer Support Representative – Accenture BPO
BCFORWARD INDIA TECHNOLOGY PLTD
03.2024 - 06.2024
Lead Generation Specialist
Azuga
02.2023 - 10.2023
Admission Counselor
U-Next
07.2021 - 09.2022
Advisor
24/7 CUSTOMER PVT. LTD
08.2020 - 12.2020
BBA - Finance
Sindhi College of Commerce
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