Syed Mohd Irfan Ali
Hyderabad
Summary
Dynamic travel agent with six years at Passport Office, excelling in itinerary planning and customer service. Proven ability to enhance ticket sales through effective problem resolution and data entry skills. Proficient in MS Office and adept at managing reservations, ensuring client satisfaction and operational efficiency. Highly skilled Agent with a background in managing complex transactions, negotiations and client relationships. Possess strong negotiation skills, ability to handle high-pressure environments and maintain confidentiality. Demonstrated success in building trustful relationships with clients, improving sales performance and ensuring customer satisfaction. Have contributed significantly to previous work environment through strategic planning and efficient problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Travelling agent
Bismillah Travels
Hyderabad
01.2015 - Current
- Have high typing speed as I am working in this office since 6 years exp.
- Processed passport applications and verified applicant information.
- Responded to customer inquiries via phone and email promptly.
- Organized and participated in networking events to expand professional contacts.
- Assisted customers in understanding passport requirements and procedures.
- Educated applicants on travel regulations and passport policies.
Representative, Computer Operator
Bismillah Travels
hyderabad
01.2015 - Current
- Assisted clients in selecting travel packages and itineraries.
- Coordinated travel bookings for flights, hotels, and tours.
- Communicated with vendors to confirm travel arrangements.
- Provided customer support regarding travel inquiries and issues.
- Maintained organized records of client bookings and transactions.
- Researched destinations to offer tailored travel recommendations.
- Collaborated with team members to streamline booking processes.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
Education
S.s.c -
st.georges grammar school
Hyderabad, A.P, Indiacertificate course - TALLY 9.2
BELL computer institute
A.P, Indiacomputer course -
NIT computer education
certificate course - DCA & TALLY
RANA INSTITUTE OF COMPUTERS & COMMUNICATIVE ENGLISH
Skills
- Windows 11
- Customer service
- Data entry
- Itinerary planning
- Reservation management
- Sales strategies
- Problem resolution
- Customer service and care
- Service support
- Ticket sales audits
- Problem-solving
- Windows 10
- Windows 7
- DCA
- TALLY
- DTP
- PGDCA
- MS Office
- MS Outlook Express
- Installations of Hardware and Software
- Utility of MS Windows
- Internet Access
- Troubleshooting
- Office Equipment
- Printer
- Scanner
- Photocopy Machines
Driving License
AP01120110005422, 04/18/11, 04/17/31
Languages
- Hindi
- Urdu
- English
- Hindi
- Urdu
Hobbies and Interests
- Playing cricket
- Games
Disclaimer
I here by declare that the above things are true up to my knowledge.
Academic Qualification
S.s.c from st.georges grammar school affiliated to council for Indian school certificate examinations (I.C.S.E).
Personal Information
- Passport Number: J9816197
- Passport Date Of Issue: 11/04/11
- Passport Place Of Issue: Hyderabad
- Passport Expiry Date: 11/03/30
- Date of Birth: 09/22/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Travelling agent
Bismillah Travels
01.2015 - Current
Representative, Computer Operator
Bismillah Travels
01.2015 - Current
S.s.c -
st.georges grammar school
certificate course - TALLY 9.2
BELL computer institute
computer course -
NIT computer education
certificate course - DCA & TALLY
RANA INSTITUTE OF COMPUTERS & COMMUNICATIVE ENGLISH