Syed Mohsin

Researching major US geographies and hospitality verticals, to identify the leading food and beverage venues in those markets.

Actively seeking out new sales opportunities through cold calling.

Using social selling techniques to expand network and open up new sales opportunities

Creating prospect rapport by approaching leads and cultivating strong business relationships through sales.

Understanding prospect's business strengths, weaknesses, and goals to determine if they are a good fit for onboarding.

Utilizing Salesforce CRM to manage all sales activities and pipeline.

Input and update prospect and client information in salesforce.

Generating business opportunities and manage sales pipeline.

Calling restaurant owners, managers and hospitality executives to educate about services and products.

Speaking to customers to quickly get to the root of their problem.

Talking customers through a series of actions to resolve a problem.

Setting up new users accounts and profiles and deal with password issues.

Establishing a professional relationship with customers .

Troubleshooting system and network problems, diagnosing and solving hardware or software faults.

Assisting with troubleshooting for different digital devices such as Echo, Alexa, Fire TV/Tablet, Kindle etc.

Performing phone interviews with candidates.

Developing and update job descriptions and job specifications.

Preparing candidates for interviews.

Screening resumes for suitable skills.

Communicating employer information and benefits during screening process.

Coordinating interviews with the hiring managers .

Maintaining relationships with both internal and external clients to ensure staffing goals are achieved.

Checking the status of customer accounts and track checks and payments.

Assisting with address changes.

Assisting customers with replacing lost or stolen credit or debit cards.

Assisting customers who are victims of fraud, theft or identity theft.

Upselling/Downselling banking products according to customer's requirements.

Ensuring that customer's confidential information is properly protected and only used for official purposes.
Maintaining an empathetic, positive and professional attitude toward customers at all times.

Responding to large number of incoming customer calls regarding billing issues, refunds and product queries .

Assisting customers with placement of orders or exchanges.

Handling customer complaints according to policies.

Updating customer logs and information in the customer service database during and after each call.

Maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller.