Syed Moin

Developed and executed strategic plans to achieve operational excellence across multiple departments.

• Implemented data-driven decision-making practices to drive continuous improvement initiatives.
• Enhanced customer satisfaction levels by addressing operational issues proactively and resolving customer complaints promptly.
• Championed process automation initiatives that resulted in reduced manual labor requirements while maintaining quality standards throughout organization''s operations.
• Onboarding and managing vendors on platform with extreme proficiency
• Managing Dropship revenue and meeting required targets month on month
• Managing supply chain related issues with Shiprocket and Clickpost
• Working with Unicommerce tool and manage complete inventory (GRNS , RTV ,... )
• Ensure Picklist and manifests are happening on time on adaily basis and optimize reports based on data given.

• Conducted regular meetings with team to discuss issues, concerns and updates.
• Established long-term client relationships through consistent delivery of high-quality products and services.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.

• Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Helped customers resolve their device issues related to technical and non technical scenrios.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Won 12 RNR and superstar of the year award.