Summary
Work History
Education
Skills
Accomplishments
Interests
Overview
Teacher
Syed Mubashir

Syed Mubashir

Hyderabad

Summary

Experienced Analyst with a keen interest in transitioning to a Team Lead role. Proficient in relationship management, with a proven track record of successfully leading small teams to achieve goals. Eager to leverage leadership skills to drive team success and excel in a new challenge.

Work History

Service Team Analyst II - ROI

Uber
Hyderabad
08.2022 - Current
  • Drive analysis on projects ( New Product Launch) across US&C to improve customer support operations and customer experience of our customers.
  • Identified and resolved problems through root cause analysis and research.
  • Build dashboards that answer needs of our internal stakeholders - take advantage of the wealth of data we have at our fingertips to help stakeholders manage and improve our operations.
  • Develop strategic insights, and present them in a compelling way to enable smart and sustainable business decisions.
  • Create actionable insights, dashboarding, KPIs monitoring and process improvements, under a highly regulated environment.

Risk Investigator I

Uber
Hyderabad
11.2021 - 07.2022
  • Used queries to pull up accounts with similar behavioral patterns to understand modus operandi of fraud.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Summarized all key information regarding investigation into detailed report for delivery to client.

KEY ACCOUNT ENGINEER

Dutco Tennant
Abu Dhabi
01.2015 - 02.2021
  • Established reliable, cost-effective supply sources to support full production of Architectural & Finishing product lines.
  • Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
  • Attended trade shows and seminars to promote products and network with industry contacts.
  • Improved team productivity by providing technical guidance and mentoring junior engineers.

Education

B. Tech - Civil Engineer

JNTUH
HYDERABAD, India
04.2010 - 04.2014

Skills

Root Cause Analysis

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Accomplishments

Finance Board @ Equal at ERG | Jun 2024 till Date

Interests

Swimming

Jogging

Finance

Overview

10
10
years of professional experience
4
4
years of post-secondary education

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Syed Mubashir