Syed Mudasir
Technical Support Representative
Mysore,Karnataka
Summary
As a Technical Support Representative, I perform multiple tasks like troubleshooting, scheduling meetings with clients, reporting and analyzing bugs, synergizing with cross-functional teams, looking for trends in bugs and providing technical support to the customer via email communication. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Post Production Intern
ActionZ
Bangalore
07.2018 - 10.2019
- Organized shooting schedules to accommodate needs and budget requirements.
- Performed administrative work by photocopying, handling phone calls and setting up meetings.
- Partnered with producers, editors and graphic artists to design, edit and proof graphic materials and on-screen text.
- Created and distributed daily and weekly schedules to identify tasks with key deadlines.
- Conducted video edits to maintain brand integrity using Premier Pro and After effects.
IT Technical Support Representative
Pole To Win
Bangalore
10.2019 - Current
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted with updating technical support best practices for use by team.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
BBA - Financial Accounting
SLH Management
Mysore 03.2013 - 03.2016
Bachelor of Arts - Visual FX
Arena Animation
Mysore 08.2016 - 05.2018
Skills
Technical issues analysis
Timeline
IT Technical Support Representative
Pole To Win
10.2019 - Current
Post Production Intern
ActionZ
07.2018 - 10.2019
Bachelor of Arts - Visual FX
Arena Animation
08.2016 - 05.2018
BBA - Financial Accounting
SLH Management
03.2013 - 03.2016
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