Syed Mudassir Ahmed
Finance
Bengaluru ,KA
Summary
Experienced finance professional with a proven track record in client service, customer support, and financial analysis. Proficient in financial reporting, budgeting, forecasting, and financial modelling, utilizing tools such as SQL and Python. Demonstrated ability to manage risk, conduct audits, and ensure compliance with regulatory requirements. Skilled in process improvement, relationship building, and stakeholder management, with strong communication and presentation skills. Experienced in leading and coordinating cross-functional teams to achieve organizational goals. Proven track record of exceeding Service Level Agreements (SLAs) and maintaining high-quality standards. Excelled in complex case management and problem-solving. Recipient of Summit Awards for Champion High Performance and Numero Uno award for Delivery Excellence. Pursuing Certified Public Accountant (CPA) certification, demonstrating a commitment to professional development. Possesses a Master of Business Administration (MBA) in Finance from the University of Lincoln, UK.
Overview
17
17
years of professional experience
1
1
Certification
5
5
Languages
Work History
Client Service Specialist
HSBC Electronic Data Processing India
08.2016 - 01.2024
- Provided client service and support while adhering to all relevant compliance guidelines.
- Processed payments accurately and efficiently, resolving any discrepancies to ensure smooth transaction flow.
- Managed client communications effectively, providing timely and professional responses to inquiries and concerns.
- Trained and mentored new team members, facilitating their onboarding and development within the organization.
- Ensured compliance with all applicable regulations and internal policies, mitigating potential risks and maintaining operational integrity.
- Achievements:
- Consistently exceeded Service Level Agreements (SLAs) while handling key client accounts.
- Achieved high client satisfaction ratings through prompt and effective issue resolution and communication.
- Played a vital role in boosting team performance by providing mentorship and training to new members.
- Helped ensure 100% adherence to regulatory requirements, minimizing the risk of compliance issues.
- Delivered exceptional client service by resolving inquiries promptly, enhancing customer satisfaction and loyalty through effective communication.
- Collaborated with cross-functional teams to streamline processes, resulting in improved operational efficiency and reduced response times.
- Analyzed client feedback to identify trends and implement service improvements, contributing to an enhanced customer experience.
- Managed client accounts by ensuring accurate data entry and maintenance, promoting reliability and trust in service delivery.
- Trained and mentored new team members on best practices, fostering a knowledgeable team and enhancing overall service quality.
- Developed and maintained strong client relationships through proactive engagement, leading to increased client retention rates.
- Utilized CRM systems to track client interactions and manage service requests, ensuring timely follow-ups and resolution.
- Coordinated with departments to align client service strategies, enhancing collaboration and driving organizational goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided knowledgeable service and support for all customer needs.
- Accepted and processed payments, updated accounts and issued receipts.
- Facilitated regular communication between clients and internal stakeholders to ensure transparency and alignment on project goals and objectives.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
- Streamlined internal processes for improved efficiency and timely service delivery to clients.
- Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
- Coordinated project timelines and resources, ensuring successful completion within budget constraints while exceeding client expectations.
- Trained new team members on best practices in client services, elevating overall team performance.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Optimized workflow processes within the department, resulting in more efficient resource allocation.
- Collaborated with cross-functional teams to develop customized solutions, tailored to meet specific client needs.
- Delivered exceptional customer service through timely responses and personalized follow-up communications.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and team productivity by promoting operational best practices.
- Sought ways to improve processes and services provided.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Implemented and developed customer service training processes.
Senior Customer Advisor
Accenture
07.2008 - 03.2011
- Provided customer support and contributed to process improvement initiatives.
- Resolved complex customer issues, providing effective solutions and escalating to the appropriate teams when necessary.
- Processed sales orders in accordance with established quality standards, ensuring accuracy and efficiency.
- Mentored new hires on call handling techniques, best practices, and company policies, contributing to their professional development.
- Developed and improved process workflows, streamlining procedures and enhancing efficiency.
- Achievements:
- Consistently met or exceeded customer satisfaction metrics, demonstrating commitment to providing exceptional customer service.
- Improved workflows of key processes, resulting in increase in overall efficiency.
Senior Customer Support Associate
Magus Customer Dialogue
11.2006 - 02.2008
- Provided expert support, drove team performance, and ensured regulatory compliance.
- Served as a Subject Matter Expert (SME), providing expert guidance and support on complex customer issues.
- Provided mentorship and shared knowledge with teammates to enhance overall team performance.
- Monitored Key Performance Indicators (KPIs) and generated performance reports on a monthly basis.
- Completed entity-specific tasks and activities to meet regulatory requirements.
- Achievements:
- Resolved escalated customer complaints, improving customer satisfaction.
- Enhanced internal team capabilities via trainings and knowledge transfer.
- Contributed to accurate KPI reporting for better business intelligence.
Education
Bachelors of Commerce - B.com
Pre University - PUC
Higher Secondary - undefined
Masters in Business Administration - MBA Finance
Certified Public Accountant - CPA
01.2025
Pursuing
Skills
Professional skills:
Certification
Certificate OF Completion (AI Tools Workshop- 2024)
Interests
Reading Books,, Swimming,, Listening Music,, Passion for Fast Bikes and Cars,, Boxing
Accomplishments
- Awarded Summit Awards for Champion High Performance, HSBC Electronic Data Processing India, November 6, 2009, recognizing exceptional performance and contribution to organizational goals.
- Awarded Numero Uno award for Delivery Excellence, HSBC Electronic Data Processing India, January 2010, highlighting superior performance and commitment to excellence in service delivery.
Timeline
Client Service Specialist - HSBC Electronic Data Processing India
08.2016 - 01.2024
Senior Customer Advisor - Accenture
07.2008 - 03.2011
Senior Customer Support Associate - Magus Customer Dialogue
11.2006 - 02.2008
SSMRV Degree College - Bachelors of Commerce, B.com
Government Audogodi College - Pre University, PUC
St Xavier's Boys High School - Higher Secondary,
Miles Education - Certified Public Accountant, CPA
University of Lincoln - Masters in Business Administration, MBA Finance