Hi, I’m
SYED MUSTHAFA
Guest Relation / Assistance Manager
Trichy,TN
Summary
Customer-focused Quality Assurance Manager with 5 years of experience in Petronas. Successful at internal audits and correctly forecasting product markets for accurate supplying. Skilled at working with customers and clients to ensure fantastic service. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
years of professional experience
4
Languages
Work History
Hotel Apple Park
Operations Manager
06.2023 - 01.2024
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands
- Introduced new methods, practices, and systems to reduce turnaround time
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
Seventh Sense Research Group
Relationship Manager
05.2022 - 05.2023
Job overview
- Addressed inquiries from clients and department team members
- Developed, implemented and monitored programs to maximize customer satisfaction
- Manage the journal all inquiries
- Plan and make international conferences
JOYALUKKAS
Sale Executive
08.2021 - 05.2022
Job overview
- Business development officer
- Drove sales of company products and services by meeting with customers using strategic and organized approach
- Listened to customer needs to identify and recommend best products and services
- Identified customer needs by asking questions and advising on best solutions
- Maximized sales by keeping areas tidy, fully stocked and correctly priced
- Recognized security risks to properly handle situations
PETRONAS
Supervisor of Operations
05.2018 - 10.2019
Job overview
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Motivated and evaluated personnel for performance improvement and goal achievement
- Presented performance and productivity reports to supervisors
- Collaborated with team leaders on quality audits
- Analyzed and controlled materials, supplies and equipment operational expenses
- Managed scheduling, training and inventory control
- Training for new staff
- CCTV cameras check
- Housekeeping check
HOTEL APPLE PARK
Housekeeping Supervisor
11.2017 - 04.2018
Job overview
- Coached staff on strategies to enhance performance and improve customer relations
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions
- Verified each completed room against standard plans to maintain consistency
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects
- Reviewed employee performance and devised improvement plan to achieve goals
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Communicated with maintenance team on damages to repair
- Communicated guest service scores to drive improvement and higher guest satisfaction
- Monitored cleanliness of lobby, swimming pool and other common areas
- Practiced safe work habits and wore protective safety equipment
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy
- Prepared work schedules for associates to promote proper staffing levels
PETRONAS
Supervisor of Operations
10.2016 - 12.2017
Job overview
- Train new staffs, make work schedule, sale reports, safety training for staffs, housekeeping inspection, good customer service, problem solving
- Identified areas of deficiency and performed root-cause analysis to solve problems
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate
- Crafted operations best practices using audits and project management team feedback
- Managed scheduling, training and inventory control
PETRONAS
Cashier Supervisor
01.2015 - 02.2016
Job overview
- Worked as a cashier, handling customer payments, handling credit/debit cards by safe way
- Processed payments promptly for customers to exceed productivity standards
- Monitored cash drawers in checkouts to verify adequate cash supply
- Processed exchanges and returns by inputting in company database
- Built and maintained working relationships with peers and upper management
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures
- Performed merchandising and signage updates during weekly and seasonal promotional changes
- Called for backup cashiers during peak times to minimize wait time for customers
- Resolved customer problems by investigating issues, answering questions and building rapport
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution
RELIENCE SUPERMARKETS
Assistant Warehouse Supervisor
07.2013 - 12.2014
Job overview
- Checked loaded materials compared to work orders for correctness
- Provided information to shipping and receiving personnel regarding inventory stock
- Processed requests and supply orders and pulled materials to successfully prepare orders
- Scheduled materials shipments and transportation for on-time delivery, reducing delays
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
- Informed upper management or department heads of items loaded or problems encountered
- Completed or assisted with difficult or skilled tasks
- Presented and explained work orders to team
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues
- Held staff meetings to share project information and address specific issues
- Trained staff on material handling processes to reduce shipping times
UMA Fabrication PVT
Quality Control Supervisor
06.2011 - 06.2013
Job overview
- Check products as per drawing size, cutting, shearing, frequently check fabricated projects, welding, NDT
- Troubleshot product issues and fixed problems
- Conducted inspections with quality control team members
- Collected and analyzed production samples to evaluate quality
- Checked calibration certificates and administered system to keep instrumentation accuracy compliant with known standards
- Audited production floor and monitored metrics, verified adherence to standard work instructions and corrected deficiencies
- Analyzed quality control test results and provided feedback and interpretation to production management or staff
- Supervised and guided inspectors, technicians and other staff
- Executed written quality control protocols, gathered data and generated reports with support of team members
- Generated detailed and accurate inspection and testing reports according to current good manufacturing practices
Education
M.A.R Polytechnic College
DIPLOMA from MECHACHANICAL ENGINEERING
Pallapati higher sec. school
S.S.L.C
Skills
Team building
undefinedLanguages
Tamil
Bilingual or Proficient (C2)
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Indonesian
Advanced (C1)
Software
Win HMS
StayFlexi
Timeline
Operations Manager
Hotel Apple Park
06.2023 - 01.2024
Relationship Manager
Seventh Sense Research Group
05.2022 - 05.2023
Sale Executive
JOYALUKKAS
08.2021 - 05.2022
Supervisor of Operations
PETRONAS
05.2018 - 10.2019
Housekeeping Supervisor
HOTEL APPLE PARK
11.2017 - 04.2018
Supervisor of Operations
PETRONAS
10.2016 - 12.2017
Cashier Supervisor
PETRONAS
01.2015 - 02.2016
Assistant Warehouse Supervisor
RELIENCE SUPERMARKETS
07.2013 - 12.2014
Quality Control Supervisor
UMA Fabrication PVT
06.2011 - 06.2013
M.A.R Polytechnic College
DIPLOMA from MECHACHANICAL ENGINEERING
01.2011
Pallapati higher sec. school
S.S.L.C
01.2008
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