SYED MUT AHER

Strategic Leadership & Business Growth
•Provide overall strategic direction for operations in alignment with the company’s long-term business objectives and growth plans.
•Identify and evaluate new domestic and international business opportunities, market trends, and expansion avenues within the energy and commodities sector.
•Drive operational excellence initiatives to enhance efficiency, scalability, and competitive advantage.
Import & Export Operations
•Lead end-to-end import and export operations, including contract execution, shipment planning, documentation, customs compliance, and port operations.
•Manage international trade activities involving suppliers, freight forwarders, shipping lines, and customs authorities to ensure seamless cross-border movement of goods.
•Ensure compliance with EXIM policies, DGFT regulations, customs laws, HS code classifications, and trade documentation requirements.
•Oversee Incoterms-based contracts (FOB, CIF, CFR, etc.), ensuring risk mitigation and cost optimization in global trade transactions
Operational & Supply Chain Management
•Oversee daily operations across procurement, logistics, warehousing, transportation, and inventory management.
•Optimize supply chain processes to ensure timely deliveries, cost efficiency, and uninterrupted operations.
•Implement SOPs and best practices to ensure compliance with industry standards and regulatory requirements.
Financial & Banking Management
•Develop and control annual budgets, forecasts, and operational cost structures to drive profitability and cash flow efficiency.
•Monitor financial performance, conduct variance analysis, and implement cost-control and margin-improvement initiatives.
•Maintain strong relationships with banking partners for working capital management, LC issuance, trade finance, and fund utilization.
Client & Stakeholder Management
•Build and sustain long-term relationships with global key clients, suppliers, logistics partners, and strategic stakeholders.
•Lead contract negotiations, pricing discussions, and service-level agreements to maximize value and customer satisfaction.
•Ensure high standards of service delivery, responsiveness, and client confidence across international markets.

• Team Leadership:
• Lead, mentor, and develop a high-performing team, fostering a culture of collaboration and accountability.
• Conduct regular performance evaluations and provide guidance for professional growth.
• Market Analysis:
• Monitor market trends, pricing fluctuations, and competitive landscape to inform strategic decisions.
• Prepare and present reports on market conditions and business performance to stakeholders.
• Issue Troubleshooting and Resolution:
• Address and resolve software installation, hardware issues, and application-related problems reported by Verizon employees.
• Incident Management:
• Create and document incidents for all reported issues, ensuring accurate tracking and resolution.
• Close incidents upon resolution and escalate issues as necessary based on the nature of the problem.
• Knowledge Base Utilization:
• Reference the knowledge base to identify issues and adhere to recommended processes.
• Follow up on unresolved issues, taking ownership until they are resolved.
• Ticket Routing:
• Direct open tickets to the appropriate departments according to the knowledge base, ensuring timely action and communication of updates to employees.
• Performance Reporting:
• Compile and circulate weekly performance reports for the team, focusing on individual contributions for effective evaluation.
• Knowledge Base Updates:
• Raise requests to update the knowledge base with new information or issues reported by employees to benefit the entire team.
• Incident Review Meetings:
• Manage weekly and monthly incident review meetings, presenting data metrics to leadership for insights into performance.
• Process Documentation:
• Develop process-related documentation to enhance incident management practices.

• Responsibilities:
• Provide comprehensive support for Dell notebooks and desktops via chat, addressing both software and hardware-related issues.
• Serve as a premium support representative for Dell customers, offering assistance with hardware problems and third-party software inquiries.
• Diagnose and resolve technical issues related to hardware and software, including internet connectivity, email clients, VOIP, and more.
• Meet and exceed client-defined metrics and targets while delivering exceptional service.

• Responsibilities:
• Provide technical support for HP laptops and desktops, assisting customers with their inquiries and issues.
• Diagnose problems with commercial notebooks and desktops over the phone, isolating issues and implementing solutions promptly in accordance with established processes.
• Coordinate the dispatch of technicians or the shipment of parts as necessary to resolve issues efficiently.
• Consistently meet and exceed performance metrics and goals set by management.

• Responsibilities:
• Provide technical support for Verizon Internet services, assisting users with connectivity issues.
• Diagnose network connection problems reported by end users and resolve them in a timely manner.
• Isolate issues effectively and implement solutions promptly, following established processes.
• Coordinate the dispatch of onsite technicians for severe outages or damaged network lines.
• Consistently meet and exceed performance metrics and goals set by management.