Syed Nadeemuddin

• Configured and maintained firewalls, intrusion detection systems, and virtual private networks.
• Developed security policies and procedures for network infrastructure to ensure organizational compliance.
• Implemented security patches, hotfixes, and service packs on all systems in order to maintain system integrity.
• Monitored network traffic using packet sniffing tools such as Wireshark to detect malicious activity.
• Analyzed system logs from various sources, including routers, switches, servers, and applications, to identify suspicious activities or patterns.
• Investigated incidents of unauthorized access attempts or data breaches in order to determine their origin and scope.
• Assisted with incident response processes by providing technical support during investigations into suspected security threats.
• Trained new employees on proper usage of company resources with regards to information security policies.
• Provided technical support related to security product installation and use.
• Designing rule & creating Incident Record (IR) Firewall Rule Request form as per customer requirement.
• Managed Checkpoint Gaia R80 & R81 SMS and gateways.
• Troubleshoot and monitor firewall traffics/issues through command-line using CLI commands, GUI interface and smart console (SmartView Tracker, SmartLog and SmartView Monitor).
• Configured necessary routing and NAT on the firewall appliance to communicate with the internet.
• Knowledge on leveraging advanced firewall features like APP-ID, User-ID, URL filtering, GlobalProtect, Wildfire, NAT policies, and security profiles.
• Join calls with customers to understand their requirements.
• Attending weekly cab meeting for getting approval from change board.
• Implementation & migration security devices.
• Creating break-fix changes to fix the firewall configuration issues.
• Firewall upgrade.

• Design, implementation, monitor and troubleshooting of network devices such as Routers/Switches, IP Phones and wireless
• Configuration and maintenance datacenter network and branch network Bandwidth analysis, Monitoring of Cisco Routers and Links Commission and migrate customer devices in line with agreed commissioning processes/procedures and customer requirements
• Worked on any new set up of Network Infrastructures, routers, and switches configuration with standard routing, switching and security procedures
• Worked on various projects like Hardware upgrade/New installations/ Migration/Site
• Understanding of IPSEC & GRE tunnels in VPN Technology
• Extensively work on N-1 Devices upgrade Project for Campbell Soup client Upgraded 700+ devices consists of Cisco routers, switches, VSS switches , Aruba and Cisco wireless controllers etc
• Fortinet Firmware Upgrades, Rule management, Administration and Troubleshooting
• Palo Alto firewalls Installations and Firmware Upgrades, Rule management, Administration and Troubleshooting
• Site to Site VPN Creation and troubleshooting in Checkpoint , Fortinet , and Palo Alto firewalls.

• Assigning incoming Network Incidents and manage the lifecycle from end to end with SLA
• Ensure all incidents are assigned to the most appropriate NETWORKS Support Technicians (Service Providers) in a timely manner
• Handle Service Desk Escalations
• Manage aged tickets - and ensuring all aging Incidents are adequately explained and in the most appropriate status to prevent misunderstandings in relation to provision of service fulfillment
• Conduct follow up and reporting activities to provide Queue Owners with visibility of their team's overall workload by consolidating all incoming work from the varied Incident
• Ensuring accurate status and updates are maintained according to the Core Process/Procedure or Work Instructions
• Publishing Network Report Publishing e-health reports for Routers, switches and Cisco Prime Worked on DNS (Infoblox, QIP,Bluecoat tools).

07th Oct 2009- 16th May 2011

Roles & Responsibilities:

Worked with Incident management help desk for Michelin, U.S, Canada & Mexican users.
Aided in troubleshooting incident tickets triggered by the users and resolving the issues
Dealt with priority Incidents and escalating it accordingly to the Incident Managers if needed
Routing the ticket to correct group for critical issues.
Updating resolvers and DPE for critical issues and attend bridge calls with them.
Have worked on Active directory, AS400, UNIX, Mainframe, and VAX servers.
Resolved technical issues pertaining to any hardware or software related problem.
Always exceeded the expectations of my management and gave excellent results till date.
Participate in team huddles on a regular basis.
Trained new joiners to the team.

• Customer service for technical issues related to the ISP Assisting the customer in software installation and router configuration Assisting the customers with regards to Home Networking and configuration of WiFi (Wireless) connections Aiding with regards to network and email related concerns Well-versed with technical process and excellent conceptual and Problem-Solving skills
• Mapped and successfully converted walk-ins into sales
• Establish customer needs by profiling and recommend appropriate products in accordance to the customer’s needs
• Proactively identify sales opportunities through regular contacts with both new and existing customers
• Expert in handling quality standard requirements set by the organization and highly process oriented to deliver high quality work in a dynamic environment
• Successfully achieved Sales target (individual and Team target) in line with the Quality Parameters set by the Management
• Trained new joiners to the team
• Consistent track record of exceeding targets.

• Customer service for technical issues related to the telecom
• Assisting the customer in software installation and router configuration Good technical knowledge with regards to the trouble shooting related to various issues Handled escalation calls with regards service issues Provided excellent communication skill as a fresher