Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Timeline
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Syed Rafic

Chennai

Summary

Results-driven Store In-Charge with 12 years of experience in the optical retail sector. Skilled in team leadership, sales optimization, and operational efficiency. Focused on delivering exceptional customer service and supporting business growth.

Overview

14
14
years of professional experience

Work History

Eyewear Consultant

Titan Industries ltd
03.2025 - Current
  • Drove customer engagement through detailed product knowledge and after-sales service.
  • Supported store operations in inventory management and customer care.

Store In-Charge

GKB Lens Pvt. Ltd.
08.2011 - 03.2025
  • Oversee daily store operations, consistently delivering high standards of customer service and meeting sales targets.
  • Manage inventory, track spectacle lens orders, and ensure optimal stock replenishment.
  • Maintain store condition, coordinate repairs, and uphold a clean, inviting environment.
  • Lead, motivate, and nurture a high-performing team of sales associates.
  • Develop and implement effective sales strategies to drive store growth, customer loyalty, and satisfaction.
  • Handle secure cash operations and maintain a safe workplace.
  • Conduct regular market research to stay informed of competitor trends and customer preferences.
  • Analyze sales data to identify new opportunities and performance improvements.

Education

Bachelor of Business Administration - B.B.A

Skills

    Customer service & product knowledge (frames, lenses, brands)

    Sales & upselling skills

    Inventory & stock management

    Cash handling & billing accuracy

    Team supervision & training

    Visual merchandising & store upkeep

    Handling customer complaints & exchanges

    Meeting sales targets & reporting

Languages

English
Tamil

Disclaimer

I hereby declare that the information provided is true and complete to the best of my knowledge. Date: Place: (Yours faithfully) Syed Rafic

Timeline

Eyewear Consultant

Titan Industries ltd
03.2025 - Current

Store In-Charge

GKB Lens Pvt. Ltd.
08.2011 - 03.2025

Bachelor of Business Administration - B.B.A

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Syed Rafic