Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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SYED RAIHAN NASEER

SYED RAIHAN NASEER

Bangalore

Summary

Customer Support Specialist with expertise in conflict resolution and a proven track record in high-pressure environments. Demonstrated ability to solve problems effectively while contributing to organizational goals. Experienced in delivering exceptional service and driving customer satisfaction in sales and account management roles.

Overview

3
3
years of professional experience

Work History

Senior Customer Service Specialist

Cognizant
BANGALORE
10.2024 - Current
  • Generated reports on customer service operations for senior management review.
  • Developed customer service policies and procedures in accordance with company standards.
  • Managed staff schedules, assigned tasks, monitored progress, provided feedback, and evaluated performance.
  • Investigated complex problems reported by customers and proposed effective solutions.

Senior Customer Service Specialist

Concentrix
Bangalore
04.2023 - 01.2024
  • Company Overview: Concentrix is an American business services company specializing in customer engagement and business performance.
  • Perform assigned duties, under direction of experienced personnel, to gain knowledge and experience required for promotion to management positions.
  • Observed experienced trainers to acquire knowledge of methods, procedures and standards required for performance of departmental duties.
  • Identifying opportunities to enhance customer experience and turn dissatisfied customers into happy customers.
  • Resolved customer complaints in a timely manner.
  • Provided exemplary level of services to customers to extend relationships for future business opportunities.
  • Cultivated strong relationships with customers by providing personalised attention.
  • Trained and assisted team on a day today basis to ensure maximum customer satisfaction.
  • Expert in providing the best resolution to customer and attending escalation calls.
  • Concentrix is an American business services company specializing in customer engagement and business performance.

Customer Service Executive

FiveS Digital Private Limited
Bangalore
04.2022 - 03.2023
  • Company Overview: It is classified as Non-govt company and is registered at Registrar of Companies, Bangalore which helps the customers to invest in stocks and build portfolios.
  • Addressed customer concerns promptly by investigating and analysing issues, implementing solutions, and escalating complex challenges to senior management.
  • Created various written communications, reports, and documents.
  • Developed team communications and facilitated meetings.
  • Acted as Subject Matter Expert SME by supporting agents with logging in, clearing doubts on calls, and floor assistance.
  • It is classified as Non-govt company and is registered at Registrar of Companies, Bangalore which helps the customers to invest in stocks and build portfolios.

Education

Bachelor of Commerce - Accounting

Presidency College
03-2022

Skills

  • Customer service
  • Problem resolution
  • Financial analysis
  • Accounts payable
  • Financial statement preparation
  • Flexible team player
  • Problem solving
  • Positive attitude display
  • Active listening

Personal Information

Title: Senior Customer Service Specialist

Languages

Urdu
First Language
Hindi
Advanced (C1)
C1
English
Proficient (C2)
C2
Kannada
Upper Intermediate (B2)
B2

Timeline

Senior Customer Service Specialist

Cognizant
10.2024 - Current

Senior Customer Service Specialist

Concentrix
04.2023 - 01.2024

Customer Service Executive

FiveS Digital Private Limited
04.2022 - 03.2023

Bachelor of Commerce - Accounting

Presidency College

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SYED RAIHAN NASEER