Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Languages
Timeline
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Riddhi Sharma

Hyderabad

Summary

Experienced customer support executive proficient in addressing customer queries and concerns, seeking opportunities for career advancement.

Overview

3
3
years of professional experience

Work History

UKCS MENTOR

HSBC
HYDERABAD
06.2024 - Current
  • Successfully mentored and trained new employees, ensuring a smooth onboarding experience and enhancing their understanding of bank policies and procedures.
  • Developed and implemented training materials and resources tailored to the needs of new staff, improving knowledge retention and confidence.
    Provided ongoing support and feedback to mentees, facilitating their professional growth and integration into the team.
  • Conducted regular performance assessments and one-on-one coaching sessions to address areas for improvement and celebrate achievements.
    Collaborated with management to identify training gaps and recommend enhancements to the onboarding process.
  • Been an OIC in the absence of my manager and handled entire academy team.
  • Established myself as a subject matter expert in digital wallet technology, providing insights and guidance to colleagues and management.
  • Also got recognized as a mentor of the month for exceeding my performance metrics.

Customer Service Representative

HSBC
Hyd
02.2023 - Current
  • Assisted customers in managing their accounts efficiently
  • Proficient in resolving digital wallet queries with expertise and efficiency
  • Provided assistance and guidance to peers and other teams in navigating digital wallet-related issues effectively
  • Raised and resolved disputes effectively to ensure customer satisfaction
  • Demonstrated effective objection handling techniques in customer interactions
  • Achievements/Tasks

Customer Service Representative

IEnergizer
Delhi
01.2022 - 12.2023
  • Handled inbound customer telephone calls promptly to minimize on-hold wait times
  • Responded promptly to inquiries and requests from prospective customers
  • Demonstrated rapid acquisition of new skills, enhancing daily task efficiency and productivity
  • Provided training to new personnel on company operations, policies, and services
  • Achievements/Tasks

Assistant Accountant

Ajit Motors
Delhi
07.2021 - 10.2021
  • Reconcile invoices and identify discrepancies
  • Create and update expense reports
  • Process reimbursement forms
  • Enter financial transactions into internal databases
  • Review and file payroll documents
  • Achievements/Tasks

Education

PGD - Intellectual Property Rights

IGNOU
08.2023

Bachelor of Commerce -

University of Delhi
Delhi
09.2021

Skills

  • Microsoft Office
  • Excel
  • Tally ERP 9
  • Touch typing
  • Communication and Representation
  • Problem-solving
  • Teamwork
  • Detail-oriented
  • Customer-focused
  • Performance Management
  • Performance Evaluations
  • Team Leadership

Hobbies and Interests

Badminton, Doodling, Travelling, Storytelling

Accomplishments

  • Proactively helped out new members of my team making them understand the concepts of rewards points system and other general banking services
  • Moreover I have assisted my manager to provide additional support to the team whenever needed Achievement Name

Languages

English Full Professional Proficiency, Hindi Full Professional Proficiency

Timeline

UKCS MENTOR

HSBC
06.2024 - Current

Customer Service Representative

HSBC
02.2023 - Current

Customer Service Representative

IEnergizer
01.2022 - 12.2023

Assistant Accountant

Ajit Motors
07.2021 - 10.2021

PGD - Intellectual Property Rights

IGNOU

Bachelor of Commerce -

University of Delhi

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Riddhi Sharma