SYED SAAD

Incident and Change Resolution (MSSQL Tool)

• Analyzing and resolving incidents using MSSQL, ensuring timely fixes and minimizing recurring issues.

Package Deployment and Server Debugging.

• Deployed software packages on servers, ensuring successful installations and minimizing downtime.
• Troubleshot and resolved issues during and after deployments, quickly identifying and addressing any errors to ensure system stability and functionality.

Job Automation (Visual Cron)

• Automating processes using Visual Cron for the 'Pwragent' product, improving efficiency, and reducing manual tasks.

Server Setup, Migration, and DNS Configuration.

• Managing server setups, migrations, and DNS configuration using internal tools and IIS, ensuring seamless transitions and system reliability.

JIRA Administration

• Administering JIRA, creating projects, workflows, and permissions to support team operations.

MSSQL Database Management

• Creating and configuring databases using MSSQL, monitoring performance, and optimizing queries for smooth operations.

Outage Management and SLA Compliance

• Resolved system outages within SLA, coordinating recovery efforts to minimize business impact.

• Hands-on Training on Hydraulics, Pneumatics, CNC, Sensorics, PLCs, Drives, and Control, and FMS.
• An ability to design and conduct experiments, as well as to analyze and interpret data.
• Introduction to respective modules of automation technologies, such as Programmable Logic Controller, Sensorics, Drives & Controls, Pneumatics & Hydraulics.

• Analyzed and processed complex data sets using advance querying, visualization and analytics tools and prepared reports through data cleaning, data visualization, and writing insights.