SYED SAJID
Bangalore
Summary
I am a detail-oriented Customer Success Manager with expertise in process optimization and data-driven decision-making. My background encompasses enhancing customer engagement and driving efficiency across customer success functions. I am committed to leveraging CRM tools and analytical insights to support scalable operations and achieve strong business outcomes.
Customer-focused professional experienced in supporting clients' needs, driving product adoption, and fostering customer loyalty. Known for strong communication skills and problem-solving capabilities. Demonstrated success in managing complex customer issues, implementing effective solutions, and contributing to team objectives. Significant impact on customer retention and satisfaction through proactive relationship management.
Overview
4
4
years of professional experience
Work History
Customer Success Revenue Operations
Crio.Do
Bangalore
10.2022 - Current
- Company Overview: Revenue operations in a customer success focused organization
- Boosted client satisfaction scores by 30% by revamping onboarding processes and improving CRM engagement
- Implemented a customer retention program, resulting in a 15% decrease in churn rate
- Increased upsell revenue by 25% through targeted CRM campaigns
- Managed CRM for over 100 client accounts, each with revenue exceeding $5,000 monthly
- Handled a support team of 15 individuals, processing over 2,000 tickets monthly
- Reduced customer support response time by 40% by streamlining processes and implementing automation tools
- Revenue operations in a customer success focused organization
Senior Associate in Inside Sales
Happy Locate Relocation Services
Bangalore
07.2022 - 09.2023
- Company Overview: Inside sales in a relocation services firm
- Drove a 50% increase in cross-selling opportunities by enhancing customer data analytics
- Improved client conversion rates by 15% through targeted sales initiatives and personalized offers
- Increased quarterly sales revenue by 30% through strategic key account management
- Improved customer retention by 25% by implementing personalized engagement strategies
- Coordinated over 100 sales presentations in a year to drive business growth
- Inside sales in a relocation services firm
Inside Sales Executive
Acufore India Private Limited
Bangalore
12.2021 - 06.2022
- Company Overview: Inside sales in a technology consulting firm
- Achieved a 30% improvement in deal closure rates by implementing persuasive sales tactics
- Boosted product sales by 25%, resulting in an additional $500,000 in quarterly revenue
- Improved client retention rate by 15%, increasing annual revenue by $200,000
- Managed a pipeline of over 500 active sales opportunities monthly
- Conducted weekly sales presentations to groups of 50 potential clients
- Increased customer feedback collection by 40% by streamlining survey processes
- Inside sales in a technology consulting firm
Client Servicing Executive
CPMC Logistics Private Limited
Bangalore
12.2020 - 11.2021
- Company Overview: Client servicing in a logistics company
- Boosted sales pipeline conversion rate by 25% by enhancing CRM data accuracy through regular audits
- Increased customer retention rate by 15% through personalized service improvements and client interaction optimization
- Reduced client complaint resolution time by 30% by implementing a streamlined communication process
- Managed 50 client accounts, overseeing logistics solutions with consistent client satisfaction ratings
- Coordinated logistics operations for over 200 international shipments monthly, ensuring timely delivery and compliance
- Enhanced company reputation by achieving a 20% increase in client referrals through targeted feedback initiatives
- Client servicing in a logistics company
Education
MBA -
Jain Institute of Technology
India12.2020
Bachelor of Commerce -
Davangere University
India12.2018
Skills
- Communication
- Accountability
- Leadership
- Database Management
- Process Improvement
- Problem solving
- Sales process optimization
- Customer engagement techniques
- CRM optimization
- Analytical decision-making
- Product knowledge
- Negotiation skills
- Adaptability
Accomplishments
- Employee of the Month - 09/22
- Revenue Star
Projects
OYO HOTELS, 01/20, 02/20, Davangere, Karnataka, A Study of customer perception and consumer buying behaviour. Assisted in the launch of the OYO Total Holidays program, offering complete tour packages to students and families. Visited over 50 colleges across five districts in Karnataka, generating business worth INR 1,500,000. Developed strong communication and sales skills through direct interaction with potential clients.
Languages
- English, Proficient
- Hindi, Native
- Kannada, Native
- Telugu, Advanced
Timeline
Customer Success Revenue Operations
Crio.Do
10.2022 - Current
Senior Associate in Inside Sales
Happy Locate Relocation Services
07.2022 - 09.2023
Inside Sales Executive
Acufore India Private Limited
12.2021 - 06.2022
Client Servicing Executive
CPMC Logistics Private Limited
12.2020 - 11.2021
MBA -
Jain Institute of Technology
Bachelor of Commerce -
Davangere University
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