SYED SALAH UDDIN
Hyderabad
Summary
A self-confident and diligent D2AS Associate, proficient in establishing strong interpersonal relationships. Possessing excellent communication skills and adaptability to new challenges, I am driven by determination, dedication, and discipline to achieve success.
Overview
4
4
years of professional experience
Work History
Contact Centre Representative
HSBC ELECTRONIC DATA PROCESSING INDIA
Hyderabad
01.2023 - 07.2024
- Responded promptly to customer calls, emails, and online messages, ensuring effective communication and service.
- Troubleshot and resolved various customer issues, enhancing overall customer satisfaction.
- Addressed and resolved customer complaints efficiently, employing active listening and problem-solving skills.
- Updated and maintained customer records consistently to ensure accurate and up-to-date information.
- Followed up with customers post-interaction to ensure complete satisfaction and retention.
- Educated customers on product features and services, empowering them to make informed decisions.
- Adhered to legal regulations and company policies, ensuring compliance and maintaining organizational integrity.
- Collaborated with team members to streamline processes and enhance tickets.
- I successfully mentored new batches, guiding them through the process knowledge and ensuring they understood the necessary procedures.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed key customer relationships to increase sales.
D2AS Associate
Amazon Development
Hyderabad
05.2020 - 04.2022
- D2AS Associate specializing in customer support, adept at identifying customer issues and delivering effective solutions
- Trained in diverse D2 skills, such as Alexa, Fire TV Stick, Twitch, Kindle, Prime AV, Fire Phone, Appstore, and Cloud Drive
- Managed support inquiries through calls, chats, and emails with efficiency
- Contributed to the CAP (Concession Abusive Prevention) team
- Functioned as a Subject Matter Expert (SME) and successfully graduated multiple New Hire Training (NHT) programs
Education
Bachelor of Engineering - Mechanical Engineering
Joginpally Baskar Institute of Engineering & Technology (JBIET)
03.2018
Intermediate Board of Intermediate Education -
Ms Junior College
03.2014
Intermediate Board of Secondary Education (SSC) -
Sri Chaitanya Techno Schools
Hyderabad06.2012
Skills
- Interpersonal communication
- Critical thinking
- Customer Service
- Issue Resolution
- Sales expertise
- CRM Software
- Report creation
- Technical Support
- Inbound and Outbound Calling
Projects
Graduation of NHT (New Hire Team) SME, Successfully contributed to the NHT program by supporting retail cross skills and echo skill batches.
Hobbies and Interests
- Enjoys Traveling
- Bike rides
- Cooking
Timeline
Contact Centre Representative
HSBC ELECTRONIC DATA PROCESSING INDIA
01.2023 - 07.2024
D2AS Associate
Amazon Development
05.2020 - 04.2022
Bachelor of Engineering - Mechanical Engineering
Joginpally Baskar Institute of Engineering & Technology (JBIET)
Intermediate Board of Intermediate Education -
Ms Junior College
Intermediate Board of Secondary Education (SSC) -
Sri Chaitanya Techno Schools
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