ORACLE CRM
SYED SALMAN
OPERATIONS LEAD
BENGALURU
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Operations Team Lead
UKAY ELECTRICAL & ELECTRONIC APPLAINCES SPARE PARTS TRADING CO LLC
DUBAI
12.2021 - Current
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Monitored supply chain and managed logistics functions for company.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Senior Executive
247 AI
BENGALURU
01.2021 - 12.2021
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Enabled revenue generation by pursuing partnerships, sourcing funding and capitalizing on market opportunities.
- Resolved issues and recommended actions based on production and compliance reports.
- Identified issues with production, workforce and material sourcing and implemented successful solutions.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Drove short-term and advanced promotional initiatives and planning processes.
Senior Officer
MYNTRA DESIGNS PVT LTD
BENGALURU
09.2013 - 12.2018
- Produced reports each month outlining metrics.
- Directed work of 20 employees, monitoring quality, compliance and productivity.
- Set objectives and established performance benchmarks.
- Produced staffing matrix to provide adequate coverage of department.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Carried out and developed social media, e-blast and public relations campaigns.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Provided strong leadership to enhance team productivity and morale.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Developed proposals and presentations for internal and external audiences.
- Implemented and developed operational standards, policies and procedures.
Education
High School Diploma -
ST.WILLIAMS PU COLLEGE
BENGALURU 06.2010 - 07.2012
Skills
Logistics expertise
Financial administration
Customer Relations
Flexible and Adaptable
Written Communication
MS Office
Multitasking Abilities
Attention to Detail
Teambuilding
Organization and Time Management
Software
HAMYAR SYSTEMS
247AI
Certification
CRITICAL THINKING
Timeline
Operations Team Lead
UKAY ELECTRICAL & ELECTRONIC APPLAINCES SPARE PARTS TRADING CO LLC
12.2021 - Current
CRITICAL THINKING
12-2021
DEVELOPING EMOTIONAL INTELLIGENCE
12-2021
Senior Executive
247 AI
01.2021 - 12.2021
Senior Officer
MYNTRA DESIGNS PVT LTD
09.2013 - 12.2018
High School Diploma -
ST.WILLIAMS PU COLLEGE
06.2010 - 07.2012