Syed Sarfaraz
Hyderabad
Summary
Dynamic retail professional with extensive experience at OnePlus Technology, excelling in sales strategy and customer service. Proven track record in enhancing store performance and driving sales through effective inventory management and staff training. Adept at building relationships and fostering teamwork, consistently achieving performance goals and elevating customer satisfaction. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Store Manager
Wodden Street Furniture
Hyderabad
09.2025 - Current
- Managed daily store operations and staff scheduling to ensure smooth functionality.
- Oversaw inventory management and maintained stock levels of furniture products.
- Trained and mentored new employees on customer service and sales techniques.
- Developed visual merchandising strategies to enhance product presentation in-store.
- Implemented promotional campaigns to drive foot traffic and increase sales awareness.
- Coordinated with suppliers for timely delivery of furniture and other materials.
- Resolved customer inquiries and complaints with a focus on satisfaction and service quality.
- Conducted regular performance evaluations for team members to foster growth.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Updated and maintained store signage and displays.
- Established customer service standards and monitored staff compliance.
Centre Manager
OnePlus Technology India Private Limited
Hyderabad
01.2025 - 06.2025
- Worked as a center manager after-sale service.
- Handled a team of 35 members.
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Developed strategic plans to improve center productivity and service delivery.
- Oversaw inventory management, ensuring adequate stock levels at all times.
- Fostered a positive work environment, promoting teamwork and employee engagement.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Retail Store Manager
OnePlus Technology India Private Limited
Hyderabad
06.2020 - 05.2024
- Worked as a retail store manager.
- Store size was 35,000 sq. ft.
- Handled a team of 15 members.
- Managed daily retail operations ensuring smooth store functionality.
- Trained and supervised staff to enhance customer service skills.
- Developed and implemented merchandising strategies to boost product visibility.
- Monitored inventory levels and coordinated stock replenishment processes.
- Ensured compliance with company policies and safety regulations at all times.
- Fostered a positive work environment promoting teamwork and collaboration.
- Resolved customer inquiries and complaints efficiently to maintain satisfaction.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized merchandise displays according to seasonal promotions or special events.
- Handled cash register transactions accurately while providing excellent customer service.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Developed and maintained store policies and procedures.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
Store Manager
Oppo Mobiles India Pvt Ltd
Hyderabad
01.2019 - 12.2019
- Worked as a store manager.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Handled South Asia's first flagship store in Hyderabad.
- Store size was 15,000 sq. ft.
- Established customer service standards and monitored staff compliance.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Managed daily store operations and staff scheduling to ensure smooth functionality.
- Developed visual merchandising strategies to enhance product presentation in-store.
- Conducted regular performance evaluations for team members to foster growth.
Retail Sales Associate
Eros Electricals
Dubai
07.2016 - 10.2018
- Worked as a Retail Sales Associate.
- Eros Retail's exclusive outlets, Sharaf DG(Times Square), Carrefour(IBN Batuta Mall).
- Seasoned in delivering exceptional customer service, while driving sales and enhancing the customer experience. Possesses a keen ability to assess customer needs and provide tailored solutions, resulting in a substantial increase in customer satisfaction ratings.
- Demonstrated expertise in merchandising, effectively presenting products to attract customer interest, and boost sales volumes.
- Contributed to a consistently maintained store ambiance that aligns with branding guidelines.
- Proficient in utilizing point-of-sale systems and managing cash transactions, ensuring accuracy and efficiency during peak hours.
- Recognized for achieving sales targets through proactive engagement and relationship-building, fostering customer loyalty that translates into repeat business.
- Trained new team members on product knowledge and sales techniques, promoting a collaborative and knowledgeable workforce.
- Participated in promotional events and seasonal campaigns, successfully enhancing store visibility and customer reach.
- Maintained organized merchandise displays to enhance customer experience.
- Responded to customer inquiries regarding product features and availability.
- Helped customers by answering questions and locating merchandise.
- Used product knowledge to suggest items to match client needs.
- Offered suggestions for additional items that may be of interest to customers.
- Tracked inventory levels throughout the day and restocked items as needed.
Sales Executive
Samsung Electronics india Private Limited
Hyderabad
05.2011 - 04.2016
- Developed client relationships to enhance Samsung Electronics sales growth
- Managed customer inquiries and provided solutions for Samsung products
- Collaborated with marketing team to strengthen brand presence for Samsung
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Trained junior sales staff on techniques for improving customer service experience.
- Generated reports to summarize sales performance metrics and present findings to management team.
- Reset store displays for special events and seasonal merchandise changes.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Posed as models for advertising, artistic creation and display of goods.
Education
High School Diploma -
Vidya Niketan High School
IndiaBoard Of Intermediate - Political Science
Telangana Board of Education
TelanganaDiploma Course -
Diploma Course
B.com - Commerce
Sikkim Manipal University
SikkimSkills
- Retail operations and management
- Sales strategy and analysis
- Marketing and product merchandising
- Customer service and experience
- Inventory management and handling
- Training and staff development
- Store operations and maintenance
- CRM software proficiency
- Relationship building and management
- Performance goals and metrics
- Sales techniques and execution
- Multitasking and organizational skills
- Store opening and closing procedures
Languages
Hindi
First Language
English
Proficient (C2)
C2
Telugu
Beginner
A1
Timeline
Store Manager
Wodden Street Furniture
09.2025 - Current
Centre Manager
OnePlus Technology India Private Limited
01.2025 - 06.2025
Retail Store Manager
OnePlus Technology India Private Limited
06.2020 - 05.2024
Store Manager
Oppo Mobiles India Pvt Ltd
01.2019 - 12.2019
Retail Sales Associate
Eros Electricals
07.2016 - 10.2018
Sales Executive
Samsung Electronics india Private Limited
05.2011 - 04.2016
High School Diploma -
Vidya Niketan High School
Board Of Intermediate - Political Science
Telangana Board of Education
Diploma Course -
Diploma Course
B.com - Commerce
Sikkim Manipal University