SYED SHABBIR

Key Responsibilities

• Receive and coordinate equipment breakdown and service complaints from Machine Operators, Site Teams, and Sales Teams.

• Classify and manage service requests area-wise across Abu Dhabi, Western Region (Habshan, Ruwais, Asab, Qushwira), Dubai, and Sharjah.

• Assign maintenance jobs to mechanics and coordinate with stores for the availability of spare parts, lubricants, and other maintenance materials.

• Prepare daily job allocation plans and maintenance schedules for the maintenance team.

• Prepare and process CICPA documentation for maintenance personnel and company vehicles.

• Coordinate with site authorities to obtain daily, temporary, and emergency access passes for maintenance staff and vehicles.

• Liaise with the Procurement Department for the purchase of required spare parts and provide technical specifications as needed.

• Monitor daily servicing, greasing, and washing activities to ensure timely completion.

• Track and monitor maintenance team vehicles to ensure operational readiness and effective utilization.

• Maintain and monitor the daily status of equipment and vehicles, ensuring accurate records and timely reporting.

• Prepare and submit weekly maintenance and operational reports to management.

Conduct site visits to inspect maintenance work carried out by mechanics and ensure compliance with quality and safety standards.

• Perform equipment inspections and coordinate corrective actions to maintain operational efficiency and equipment reliability.

• Coordinate with the Store Keeper to monitor and maintain adequate stock levels of spare parts, lubricants, and maintenance consumables.

• Prepare and mobilize equipment according to client and project requirements for major sites such as Galfar, Robtstone, Douglas, Arabian Industries, Trojan, Jeet, NSCC, Zenfocus, CAT, Archirodon, LNT, Petrojet, NMDC, Butech, and other projects.

• Ensure equipment readiness, documentation, and site compliance prior to deployment.

• Liaise with site representatives and project teams to support equipment allocation and operational requirements.

Key Responsibilities

• Conduct road tests and operational performance tests of vehicles and equipment with drivers/operators before deployment to project sites and upon return to ensure operational readiness.

• Inspect vehicles and equipment daily in coordination with mechanics prior to site dispatch, ensuring compliance with safety and operational standards.

• Oversee preventive maintenance, servicing, and repair activities in accordance with manufacturers' recommendations and maintenance schedules.

• Monitor the operational condition of a diverse fleet, including boom trucks, dump trucks, buses, water tankers, trailers, hydra cranes, excavators, backhoe loaders, generators, welding machines, air compressors, and light vehicles.

• Prepare and submit daily maintenance status reports and breakdown reports to Construction Managers and Project Managers.

• Manage inventory levels of spare parts, lubricants, and maintenance consumables to support uninterrupted operations.

• Track and report vehicle and equipment fuel consumption on a weekly basis, ensuring accurate records and cost control.

• Prepare stock and consumption reports for spare parts and lubricants and submit them to management for planning and procurement purposes.

• Respond to equipment and vehicle breakdowns at project sites, coordinating immediate troubleshooting and restoration activities to minimize downtime.

• Ensure maximum fleet availability and equipment reliability through proactive inspections, maintenance planning, and effective coordination with maintenance teams.

Owner / Service Center Manager – Independent 4-Wheeler Service Center.

• Managed the day-to-day operations of an independent 4-wheeler service center, overseeing vehicle servicing, repairs, customer support, and workshop activities.

• Coordinated maintenance and repair services, ensuring timely completion of work and high customer satisfaction.

• Supervised technicians and workshop operations, including job allocation, quality inspections, and service delivery.

• Managed spare parts inventory, procurement, and stock control to ensure uninterrupted workshop operations.

• Maintained customer relationships, handled service inquiries, and resolved technical and service-related issues.

• Monitored workshop performance, operational costs, and service quality to improve efficiency and profitability.

Key Responsibilities

• Conduct equipment inspections and operational assessments to ensure compliance with safety, quality, and performance standards.

• Advise operators and maintenance personnel on proper equipment handling practices to enhance safety, reliability, and equipment lifespan.

• Coordinate with suppliers and procurement teams to ensure the acquisition of quality spare parts, equipment, and maintenance materials.

• Perform risk assessments and safety evaluations before maintenance and operational activities to ensure compliance with HSE requirements.

• Maintain accurate inspection, maintenance, and service records to support operational accountability and regulatory compliance.

• Coordinate with maintenance teams to diagnose equipment faults and ensure timely completion of repair and corrective maintenance activities.

• Implement preventive and predictive maintenance programs to maximize equipment availability and minimize downtime.

• Plan and manage routine inspection schedules for vehicles and heavy equipment to improve operational efficiency and reliability.

• Collaborate with engineers, supervisors, and maintenance personnel to identify root causes of equipment failures and implement corrective actions.

• Conduct visual and operational inspections of heavy equipment, vehicles, and machinery to identify potential defects and safety concerns.

• Prepare detailed inspection, maintenance, and performance reports for management review and decision-making.

• Ensure strict adherence to company safety policies, operational procedures, and industry best practices.

• Identify potential equipment malfunctions through systematic inspections and troubleshooting techniques.

• Recommend repair, replacement, or disposal of damaged and obsolete equipment to optimize asset utilization and reduce operational risks.

Authorized Dealers for JCB India Ltd.

Key Responsibilities

• Conduct workshop, Pre-Delivery Inspection (PDI), installation, and service process audits across branch locations to ensure compliance with company standards and operational excellence.

• Monitor technical training performance of service engineers and coordinate training programs for service and parts teams to enhance technical competency and customer support capabilities.

• Lead marketing and customer engagement initiatives, including parts campaigns, service campaigns, customer meets, operator meets, roadshows, and new product launches in line with annual business objectives.

• Monitor Customer Satisfaction Index (CSI) performance and coordinate with CRM/CRE teams to improve customer experience and service quality.

• Oversee parts sales, lubricant sales, labor revenue, and after-sales business performance to achieve profitability targets.

• Resolve critical customer issues and coordinate with OEM headquarters for technical support and effective problem resolution.

• Analyze field failures, update technical reports through OEM systems, and recommend design and material improvements based on customer feedback and operational data.

• Monitor Vehicle-Off-Road (VOR) reports and ensure timely corrective actions to maximize equipment uptime and customer satisfaction.

• Manage warranty claims, service commission credits, debit note settlements, and warranty parts reconciliation with OEM and dealer accounts.

• Lead monthly spare parts planning activities by coordinating with branch parts teams and approving final procurement plans.

• Develop and maintain Management Information Systems (MIS) for after-sales operations and support revenue generation through corporate customer engagement.

• Coordinate quarterly review meetings with OEM suppliers and implement Field Service Improvement (FSI) initiatives across branch networks.

• Promote awareness of product modifications, technical updates, and design changes among sales, service, and parts teams.

• Drive achievement of key performance indicators, including parts penetration, service productivity, revenue targets, and dealer performance objectives.

• Organize technical, operational, and customer relationship management training programs to enhance workforce productivity and service excellence.

• Plan, implement, and continuously improve service operations, ensuring adherence to established procedures, policies, and quality standards.

• Monitor and control service processes and customer-centric initiatives across dealer and channel partner networks.

• Assess channel requirements, strengthen sales and service networks, and oversee post-service activities, including customer follow-ups, service reminders, and retention programs.

Authorized Dealers for JCB India Ltd.

Key Responsibilities

• Planned and executed preventive, predictive, and corrective maintenance activities to maximize equipment reliability and minimize downtime.

• Performed routine inspections, operational checks, and performance testing to ensure equipment safety, functionality, and compliance with operational standards.

• Diagnosed and repaired faults in hydraulic, transmission, engine, fuel, electrical, and mechanical systems of heavy equipment and commercial vehicles.

• Responded promptly to on-site breakdowns and emergency service calls, ensuring rapid restoration of equipment and minimizing operational disruptions.

• Conducted major repair, overhaul, and refurbishment activities to restore equipment to optimal operating condition.

• Verified installation, commissioning, and operational readiness of new equipment prior to deployment.

• Performed road tests and operational performance evaluations to identify faults and validate repair quality.

• Prepared detailed service reports, inspection records, maintenance documentation, and repair histories for management and customer review.

• Interpreted technical manuals, service bulletins, and manufacturer specifications to ensure accurate maintenance and repair practices.

• Maintained accurate records of labor, spare parts, materials, and service activities to support operational control and cost management.

• Collaborated with maintenance teams, operators, and engineers to identify root causes of equipment failures and implement corrective actions.

• Provided technical guidance and maintenance recommendations to customers and operators to improve equipment performance and service life.

• Built and maintained strong customer relationships through effective communication, technical support, and timely resolution of service issues.

• Ensured compliance with health, safety, and environmental regulations during all maintenance and repair activities.

• Stayed updated on new equipment models, technological advancements, and industry best practices through continuous professional development and technical training.