SYED SHABUDEEN

* Managed over 200 Health ATMs (kiosks), ensuring seamless EHR integration.

* Led a team of 7 to deliver high-quality support and maintenance services.

* Provided timely end-user support via email and calls, resolving L1/L2 device issues.

* Spearheaded deployment and configuration of application suite, minimizing downtime.

* Fostered collaboration with cross-functional teams for effective issue resolution.

* Contributed to presales by preparing UAT plans and supporting Go-Live activities.

* Escalated complex technical issues, collaborating with vendors to minimize downtime.

* Maintained documentation on project progress and issues for stakeholder communication.

Served as a primary point of contact as part of a cross-functional team to manage client expectations.

During the entire implementation process.

Determined duties and responsibilities for a team of six, and analyzed the individual performance of each team member.

Member, and provided coaching to improve performance. Generated and distributed daily reports to.

management.

• Facilitated issue resolution, user acceptance testing, related to the client's implementation, and support.

process.

Proactively identify opportunities to optimize software performance, and recommend.

Improvements or enhancements.

• Assist in data migration processes, ensuring accurate and secure transfer of information.

• Worked on small to medium-sized projects by consulting with existing hospital and physician practice clients to.

Analyze their current solution to troubleshoot and resolve system errors, and make application revisions.

That adds value to the solution.

• Coordinated physician and staff training on the key features of the system, including capturing and.

Submitting new feature requests to the development team.

Ensure a smooth transition to operations post-go-live, and ramp-up.

• Managed clients' staff work assignments during each software upgrade, while ensuring each application.

Worked in tandem with the current client infrastructure configuration, and overall business requirements.

• Collaborated with in-house client IT departments and managed services organizations on client projects.

Implementation initiatives, as well as third-party vendors, facilitate a smooth transition to new software.

• System study, gap analysis, and requirement gathering for implementation/customization in different.

products.

Monitoring client-wise weekly, monthly activities on the application and SLA monitoring.

* Monitored daily progress of GST projects, including multiple infrastructural installations and application deployments.

Served as the central SPOC for GST project support and implementation across 29 zones, including Chennai.

Executed SQL queries to retrieve data from SQL server databases efficiently.

Collaborated with software development teams, users, and clients to enhance application performance.

* Ensured effective front-end and back-end functionality of applications through rigorous testing.

Identified root causes of application errors and escalated critical issues to the Senior Engineer.

* Maintained records of configuration changes, and scheduled timely application updates.

Conducted training sessions on the GSTN Taxpayer portal for tax officers and practitioners.

Supported ERP applications including CRM, Warehouse Management, and Retail POS systems.

Coordinated with vendors and clients to resolve project-related issues.

Identified and defined customer needs and business objectives.

Gathered functional requirements from clients and recorded in Blackstone PMS.

Prepared technical data for post-sales demonstrations in collaboration with sales and marketing teams.

Deployed and maintained software packages at client locations or remotely.

Managed all project-related technical escalations effectively.

Provided training to clients and partners on product functionalities.

Executed application deployment, upgrades, patching, and new releases efficiently.

Analyzed call logs to identify trends and underlying issues.

Conducted product demonstrations for end users post-sales confirmation.

Prepared UAT and test data for comprehensive evaluation.

Performed functional and non-functional testing following product enhancements.

Coordinated with international channel partners for new implementations.

Provided remote support for L1 and L2 application-related incidents.

Configured reports integration with third-party applications and set up SMS/email notifications.

Troubleshot technology issues and maintained software and equipment functionality.

Performed remote troubleshooting and configured workstations for new employees.

Trained new employees on software applications to enhance productivity.

Collaborated with vendors to assess and implement new technology solutions.

Responded to urgent requests, ensuring timely resolution of technical challenges.

Advised executives on optimal technological solutions for organizational needs.

Monitored desktop infrastructure performance and proposed efficiency improvements.

Installed, tested, and set up application programs on user workstations.