Syed Shakeer

• Manage ETD commission static team of 15 people, delivering functions for BAU
• Transitioned the process from the vendor Cognizant and built a new team from the scratch
• Work on zero commission breaks, commission reconciliation reports for various UBS top tier clients
• Involved in bringing robust control in the process by introducing checklists, maker/checker for critical tasks in the process
• Partnered with Sales, Client Service, Brokerage, Middle Office & Product Development teams
• Improved First Response Rate (FRR) from 29 % to 90% on client queries
• Assist senior leadership in preparing all types of dashboard/metrics & all aspects of management issues

• Prepare & design the project plan
• Collect the requirements from business and have regular calls with Operations & Technology teams
• Prepare the functional test pack
• Perform End to End testing in UAT environment
• Setting up regular calls and define the new process and get to an agreement with business
• Prepare As Is and To Be process flows, Project: Fees and Commission, Worked as a Process Specialist and handled a team size of 6 people which included

Clients:UBS,CITI, JP Morgan

Team Supervisor : Instrument Data Team

Documentation Analyst: Standardization Of SOPs

Business Analyst: Functional testing

Process Auditor: Monitoring process SLAs,Assessing Operation errors and doing why why analysis

End To End UAT testing: Performing End To End Testing for newly built application related to exchange fees, commission & taxes

Client: UBS

Team : Market Risk Operations

Managed data into risk system and dealing with data quality issues to resolution performing daily data analysis and updates based on clear guidelines and procedures. Ensuring pro- active communication to Market Risk Officer

during the process of in flight that might affect their report accuracy and deadlines.

Roles & Responsibilities:

• Perform reconciliation of data between existing and new application and raise if there is

any discrepancy

• Follow up with technical support team for feed files issue

• Create a new book for traders

• Assist Market Risk Officer in preparing reports