Summary
Overview
Work History
Education
Skills
Languages
Activities
Personal Information
Projects
Disclaimer
Timeline
Generic
Syed Shameer

Syed Shameer

Bengaluru

Summary

Dynamic Customer Service Representative with a proven track record at 24/7 (ai), excelling in sales support and process improvement. Expert in CRM and adept at mentoring teams, I drive customer loyalty and enhance sales through strategic upselling and effective de-escalation techniques. Committed to fostering strong relationships and delivering exceptional service.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

24/7 (ai)
Bengaluru
06.2025 - Current
  • Developed strong customer relationships to encourage repeat business.
  • Recognized upselling opportunities based on customer needs to enhance sales.
  • Identified customer service process improvements and proposed actionable changes.
  • Trained new staff on customer service protocols and systems used.
  • Documented customer interactions in the CRM system for future reference.
  • Mentored junior team members while fostering positive employee relationships.
  • Supported sales team members to drive growth and development.

Education

B. Tech - Computer science

Aditya College of Engineering
Madanapalli
01-2022

Diploma - Mechanical

Priyadarshini institute of Technology
Tirupati
01-2018

SSC -

Z P high school Madanapalli
Madanapalli
01-2014

Skills

  • Sales support
  • Call center procedures
  • Quality control
  • Customer relationship management (CRM)
  • Executive management support
  • De-escalation techniques
  • Process improvement
  • Employee training

Languages

  • English
  • Telugu
  • Hindi
  • Tamil

Activities

Participated in Model Presentations (Weed Plant Detection) at EXPO in Aditya college of Engineering.

Organizing member of women empowerment program from 2019 to 2023 in Aditya college of Engineering.

Personal Information

  • Father's Name: S. RASOOL
  • Mother's Name: S. SHARMILA
  • Date of Birth: 01/06/98

Projects

  • INTRUSION DETECTION SYSTEMS (IDS)
  • DETECTION OF AIR POLLUTION USING MACHINE LEARNING

Disclaimer

I here by declare that the above information is true and best of my knowledge.

Timeline

Customer Service Representative

24/7 (ai)
06.2025 - Current

B. Tech - Computer science

Aditya College of Engineering

Diploma - Mechanical

Priyadarshini institute of Technology

SSC -

Z P high school Madanapalli
Syed Shameer