Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Accomplishments
Timeline
Generic

SYED SHARFUDDIN

Bangalore

Summary

IT Infrastructure and Network Manager with over 23+ years of experience in technical leadership. Proven track record in delivering robust IT solutions and managing complex multi-cloud environments. Expertise in ensuring infrastructure scalability and implementing security best practices. Focused on driving operational efficiency and strategic growth through innovative technology solutions.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Senior Manager – IT Infrastructure & DevOps

Paytm Payments Bank Limited
12.2023 - 04.2024
  • Oversaw IT infrastructure design and maintenance, achieving 15% increase in system uptime.
  • Implemented monitoring tools that reduced downtime by 20%, enhancing system performance.
  • Achieved annual savings of $500,000 through continuous improvements in cost-effective infrastructure.
  • Mentored and developed engineers, fostering a high-performing team that increased project delivery speed by 30%.
  • Collaborated with software, operations, and support teams to ensure seamless integration of systems on major projects.
  • Drove adoption of DevOps strategies, improving deployment frequency by 15%.
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.

Senior Manager – IT Infrastructure & DevOps

One97 Communication Pvt. Ltd.
11.2023 - 11.2023
  • Oversaw implementation, deployment, and integration of solutions for successful delivery and sustainability.
  • Managed all aspects of solution deployment to ensure seamless execution.
  • Led DevOps team by assigning tasks and monitoring workflows to uphold quality standards.
  • Planned, built, configured, tested, and deployed scalable technology solutions.
  • Advocated for adoption of DevOps strategies to achieve implementation goals.
  • Tested, maintained, and optimized systems for peak performance.
  • Established and managed business contracts with vendors and customers.
  • Participated in automation testing to streamline operational processes.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.

Senior Manager – IT Infrastructure & DevOps

Paytm Money Limited
04.2019 - 10.2023
  • Directed setup and configuration of primary and disaster recovery datacenters, including servers and networking equipment.
  • Designed and implemented network architectures for NSE, BSE, and AWS Direct Connect, ensuring availability.
  • Coordinated with ISPs for provisioning and configuring critical links between exchanges and offices.
  • Architected AWS Direct Connect solutions using Transit Gateway for centralized routing between cloud and datacenters.
  • Managed connectivity between datacenters and Paytm Money Bangalore via point-to-point links with failover.
  • Oversaw AWS cloud infrastructure setups, including Lambda, API Gateway, S3, EC2, and EKS with DevOps tools.
  • Supervised Zscaler Zero Trust solutions deployment for comprehensive security across office and remote users.
  • Automated patch management with Qualys, integrating SIEM for real-time security event analysis.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.

Senior Manager - IT Systems

Unicel Technologies Private Limited & Karix Mobile Company
12.2009 - 04.2019
  • Managed and supervised IT infrastructure across Bangalore, Chennai, Mumbai, and Delhi offices, ensuring seamless operations and robust connectivity.
  • Configured secure internet access for employees using Cyberoam 100i/Juniper SRX 220 and later transitioned to Palo Alto Networks following Unicel's acquisition by Karix Mobile Pvt. Ltd.
  • Designed and maintained critical colocation infrastructure, first at TCL Data Center, Whitefield, and later migrated to Sify Data Center, Chennai, implementing dual internet links on BGP for enhanced business continuity.
  • Managed BGP configurations, APNIC IP advertisements, and Site-to-Site VPN tunnels on Cisco 2921 Routers and Palo Alto devices.
  • Installed and configured VMware ESXi servers, created clusters, and set up VMs per requirements.
  • Managed IBM BladeCenter S chassis and rack servers, configured storage (NAS & SAN) with RAID setups.
  • Oversaw DR site infrastructure at Netmagic Datacenter (Delhi) and facilitated migration to Netmagic Mumbai.
  • Successfully replicated applications and MySQL DB servers to ensure high availability.
  • Configured MPLS LAN connectivity using Fortigate routers and MPLS services from TTS and Tata Communications.
  • Built SMSC servers across service providers like Aircel (Pune & Mumbai), Vodafone (Bengaluru), TTSL & MTNL (Delhi), and Loop Mobile (Mumbai) to support bulk messaging services.
  • Key Achievements:
  • Pioneered the setup of Unicel's main datacenter at TCL DC EPI Park Whitefield (Bengaluru) and DR sites at Netmagic Delhi and Mumbai.
  • Established MPLS networks interconnecting offices, datacenters, and SMSC locations, ensuring reliable and secure communication.
  • Defined and executed a comprehensive hardware, software, and configuration upgrade strategy for Cisco IP networks, improving inter-office communication and customer interactions.
  • Proficiently managed LANs, WANs, VLANs, and configurable switches/routers.
  • Deployed and maintained TrendMicro Office Scan enterprise antivirus systems.
  • Configured Microsoft Windows 2003 Active Directory, Windows Server 2003, and Unix/Linux environments, including Exchange, Oracle, and SQL Servers.
  • Seamlessly integrated and managed access security systems, telephony, and video conferencing technologies across offices.

IT Manager

Traco Software Pvt. Ltd. (Sister Company of Qixo.com Pvt Ltd.)
03.2007 - 06.2009
  • Installed and configured Linux OS with backend search engines, integrating Apache, MySQL, PHP, and curl.
  • Administered Linux-based web servers with cron jobs and FreeBSD for automated data protection.
  • Managed MySQL Database servers using phpMyAdmin to streamline bookings, agent logins, and billing.
  • Maintained dual 512Kbps DSL connections with Airtel and BSNL for failover redundancy.
  • Deployed and maintained Switchvox PBX Server for effective call management in U.S. customer support.
  • Conducted asset management audits to ensure data accuracy and implement remediation efforts.
  • Identified and resolved discrepancies in asset data to maintain integrity.
  • Drove continuous process improvements to enhance operational efficiency.
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.

Lead System Administrator

Turbfatle Games Pvt. Ltd. (Sister Company of Qixo.com Pvt Ltd.)
10.2005 - 03.2007
  • Administered game servers on SUN OS and managed game engines.
  • Supervised Linux servers for MySQL databases, utilizing phpMyAdmin for database management.
  • Maintained 512Kbps DSL line from Airtel and backup connectivity via BSNL.
  • Communicated program progress, escalations, and issue analysis to product stakeholders.
  • Collaborated with management and development teams to implement program plan changes.
  • Produced solutions to resolve escalated issues while ensuring budget adherence.
  • Ensured compliance with established product roadmaps through effective communication.
  • Demonstrated strong skills in IT management and system administration.
  • Coordinated with other IT teams like network administrators or application support specialists to resolve cross-functional issues impacting system performance or availability.
  • Implemented virtualization technologies for better resource utilization, cost savings, and easier management of server environments.

Sr. System Administrator

Qixo.com Pvt. Ltd.
07.2003 - 10.2005
  • Incident analysis/RCAs/troubleshooting and identification of permanent resolutions. Liaison with internal teams and resolve issues with RCA and ticket. Troubleshoot problems reported by users and analyse and isolate issues. Monitor networks to ensure security.
  • Proactively monitor product/services/site performance, uptime and availability and analyse logs / metrics. Assign configuration of authentication and authorization of directory services.
  • Managed vendor relationships for procurement of hardware and software, negotiating favorable terms and cost savings.
  • Implemented robust data backup solutions, ensuring business continuity in the event of data loss or system failure.
  • Designed scalable infrastructure to support organizational growth while minimizing costs and maintaining performance standards.

Systems Administrator

ST Infotech Ltd.
10.2001 - 07.2003
  • Troubleshot and resolved technology issues at server and service infrastructure levels.
    Planned, designed, implemented, tested, and documented application code to meet functional and non-functional requirements.
    Collaborated with vendors to evaluate new technologies and recommended solutions to management.
    Monitored performance of desktop infrastructure and suggested improvements for enhanced efficiency.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Tested software remotely and onsite for server sets to maintain operational readiness.
  • Enhanced system security with regular patch updates and vulnerability assessments.

Systems Administrator

CAL-INFO
11.1998 - 10.2001
  • Responsible for planning, deploying, supporting, maintaining and troubleshooting applications, services and solutions within CAL-INFO's OMS Systems Administration and Application Support team.
  • Create and maintain documentation as it relates to system configuration, mapping, processes, and operational support.
  • Administer and troubleshoot applications, systems and services in production and development environments. Administer and support high availability mission critical apps and systems.
  • Analyze and resolve complex problems including interoperability issues, issues caused by hardware or software. Implement processes and procedures for Automated Deployments and Continuous Integration.
  • Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
  • Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.

Technical Support Engineer

Micro Village Communications Private Ltd.
12.1997 - 11.1998
  • Delivered remote technical support for enterprise products, ensuring swift resolution of customer issues.
  • Managed customer trouble tickets and tracked interactions in CRM systems.
  • Provided troubleshooting assistance for Windows PC issues, enhancing user experience.
  • Actively handled client support cases on a daily basis to maintain service quality.
  • Responded promptly to client-reported issues, adhering to service level agreements.
  • Guided end-users through basic troubleshooting tasks with patience and clarity.
  • Conducted root cause analyses of technical problems, implementing preventive strategies for future incidents.

Education

Bachelor of Science - PCM

Calorx Teachers' University
Ahmedabad, India
06-2012

Skills

  • IT Infrastructure and DevOps
  • Datacenter management
  • Cloud networking
  • Networking protocols (TCP/IP, DNS, DHCP, OSPF, BGP)
  • Vendor equipment installation and management (routers, firewalls, switches, VoIP phones)
  • Cloud platforms (AWS, GCP, Azure)
  • Communication skills
  • Teamwork and leadership
  • Problem-solving strategies
  • Strategic planning
  • Cross-functional collaboration
  • Documentation and reporting
  • Operations management
  • Cross-functional team coordination

Certification

  • ITIL V4 Foundation Certificate in IT Service Management (2020)
  • AWS Certified Solutions Architect - Associate (2019)
  • ITIL V3 Foundation Certificate in IT Service Management (2015)

LANGUAGES

English
Advanced (C1)
Kannada
Advanced (C1)
Hindi
Advanced (C1)
Tamil
Intermediate (B1)

Accomplishments

  • Designed and established primary and disaster recovery data centers, enhancing business continuity and reducing recovery time objectives.
  • Led multi-cloud integration projects with AWS direct connect, improving operational agility and cloud resource utilization.

Timeline

Senior Manager – IT Infrastructure & DevOps

Paytm Payments Bank Limited
12.2023 - 04.2024

Senior Manager – IT Infrastructure & DevOps

One97 Communication Pvt. Ltd.
11.2023 - 11.2023

Senior Manager – IT Infrastructure & DevOps

Paytm Money Limited
04.2019 - 10.2023

Senior Manager - IT Systems

Unicel Technologies Private Limited & Karix Mobile Company
12.2009 - 04.2019

IT Manager

Traco Software Pvt. Ltd. (Sister Company of Qixo.com Pvt Ltd.)
03.2007 - 06.2009

Lead System Administrator

Turbfatle Games Pvt. Ltd. (Sister Company of Qixo.com Pvt Ltd.)
10.2005 - 03.2007

Sr. System Administrator

Qixo.com Pvt. Ltd.
07.2003 - 10.2005

Systems Administrator

ST Infotech Ltd.
10.2001 - 07.2003

Systems Administrator

CAL-INFO
11.1998 - 10.2001

Technical Support Engineer

Micro Village Communications Private Ltd.
12.1997 - 11.1998

Bachelor of Science - PCM

Calorx Teachers' University

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SYED SHARFUDDIN