Syed Siddiq Ahmed
ITC Executive
Bengaluru
Summary
I would like to highlight my interest in acquiring new skills, strength, knowledge, experience etc and implement the same in working environment.
Overview
3
3
years of professional experience
2009
2009
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
ITC Executive
Royal Common Wealth Society For Blind Pvt Ltd
04.2024 - Current
- Tune, troubleshoot, and maintain operating systems
- Create domain accounts, Group Policies, and manage shared folder access
- Provide technical support for CRM applications, desktops, and hardware
- Regularly review Sophos Central logs, threat analysis, endpoint status, and updates
- Manage biometric devices (easy TimePro) and ensure application accuracy
- Perform daily backups of telephony call recordings
- Validate daily logs for Cisco routers, firewalls, and networks
- Monitor CCTV cameras for continuous recording
- Raising tickets with the ISP as needed to address connectivity issues
- Manage GSM gateway operations, ensuring SIM performance and weekly restarts
- Generate CDRs monthly and share with the Quality team
- Submit monthly IT operations reports to the Head Office
Technical Support Engineer
Microland Pvt ltd
02.2023 - 12.2023
- Tune, troubleshoot, and maintain operating systems
- Manage domain accounts and Desktop OUs in Active Directory
- Diagnose and resolve end-user issues within SLA (onsite and remote support)
- Perform patch management, application deployment, and vulnerability checks using Manage Engine
- Generate daily, weekly, and monthly reports on devices and applications
- Install and configure software, hardware, and troubleshoot system/network issues
- Address Outlook issues (profile recreation, configuration) and VPN-related problems
- Reimage laptops and configure user-specific settings
- Monitor Nagios server and resolve server downtime issues
Systems consultant
Vee Technologies Pvt Ltd
03.2022 - 02.2023
- Service Desk and Remote Infrastructure Engineer (SD & RIM)
- Raise and assign tickets to resolver groups
- Provide remote support for user systems and initial troubleshooting
- Install, configure, and troubleshoot Avaya Communicator and SoftEther VPN
- Install free software; request approval for licensed software
- Troubleshoot Microsoft Office issues
- Map/remap shared folders and reset folder passwords
- Handle system password resets and resolve slowness issues
- Resolve Wi-Fi and internet connectivity problem
Education
S.S.L.C -
AL-AMEEN SCHOOL SRINIVASAPURA
P.U.C - undefined
GOVT PU COLLEGE FOR BOYS SRINIVASPURA
B.C.A - undefined
Adarsha College Kolar
Skills
Understanding of core Azure services, regions, availability zones, and pricing models
Certification
Microsoft Certified Solutions Expert, Azure Cloud Platform and Infrastructure
Coursework
- MCSA, Windows Server, IP4 Network Institute
- MCSE, Azure 533, IP4 Networks Institute
Pancardnumber
BWSPA3934Q
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Personal Information
- Father's Name: Syed Shafiulla
- Gender: Male
- Nationality: Indian
Timeline
ITC Executive
Royal Common Wealth Society For Blind Pvt Ltd
04.2024 - Current
Technical Support Engineer
Microland Pvt ltd
02.2023 - 12.2023
Systems consultant
Vee Technologies Pvt Ltd
03.2022 - 02.2023
P.U.C - undefined
GOVT PU COLLEGE FOR BOYS SRINIVASPURA
B.C.A - undefined
Adarsha College Kolar
S.S.L.C -
AL-AMEEN SCHOOL SRINIVASAPURA
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