Syed Siddiq Ahmed
ITC Executive
Bengaluru
Summary
I would like to highlight my interest in acquiring new skills, strength, knowledge, experience etc and implement the same in working environment.
Overview
3
3
years of professional experience
2009
2009
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
ITC Executive
Royal Common Wealth Society For Blind Pvt Ltd
04.2024 - Current
- Tune, troubleshoot, and maintain operating systems
- Create domain accounts, Group Policies, and manage shared folder access
- Provide technical support for CRM applications, desktops, and hardware
- Regularly review Sophos Central logs, threat analysis, endpoint status, and updates
- Manage biometric devices (easy TimePro) and ensure application accuracy
- Perform daily backups of telephony call recordings
- Validate daily logs for Cisco routers, firewalls, and networks
- Monitor CCTV cameras for continuous recording
- Raising tickets with the ISP as needed to address connectivity issues
- Manage GSM gateway operations, ensuring SIM performance and weekly restarts
- Generate CDRs monthly and share with the Quality team
- Submit monthly IT operations reports to the Head Office
Technical Support Engineer
Microland Pvt ltd
02.2023 - 12.2023
- Tune, troubleshoot, and maintain operating systems
- Manage domain accounts and Desktop OUs in Active Directory
- Diagnose and resolve end-user issues within SLA (onsite and remote support)
- Perform patch management, application deployment, and vulnerability checks using Manage Engine
- Generate daily, weekly, and monthly reports on devices and applications
- Install and configure software, hardware, and troubleshoot system/network issues
- Address Outlook issues (profile recreation, configuration) and VPN-related problems
- Reimage laptops and configure user-specific settings
- Monitor Nagios server and resolve server downtime issues
Systems consultant
Vee Technologies Pvt Ltd
03.2022 - 02.2023
- Service Desk and Remote Infrastructure Engineer (SD & RIM)
- Raise and assign tickets to resolver groups
- Provide remote support for user systems and initial troubleshooting
- Install, configure, and troubleshoot Avaya Communicator and SoftEther VPN
- Install free software; request approval for licensed software
- Troubleshoot Microsoft Office issues
- Map/remap shared folders and reset folder passwords
- Handle system password resets and resolve slowness issues
- Resolve Wi-Fi and internet connectivity problem
Education
S.S.L.C -
AL-AMEEN SCHOOL SRINIVASAPURA
P.U.C - undefined
GOVT PU COLLEGE FOR BOYS SRINIVASPURA
B.C.A - undefined
Adarsha College Kolar
Skills
Understanding of core Azure services, regions, availability zones, and pricing models
Experience with deploying and managing virtual machines (VMs) for various applications
Knowledge of identity and access management using Azure Active Directory
Familiarity with creating and managing virtual networks, subnets, and network security groups for secure cloud environment
Knowledge on Disk storage, including data security and replication in Azure platform
Knowledge of using Azure Monitor, Log Analytics, and setting up alerts for proactive monitoring
Understanding of tools for tracking Azure costs and setting up budgets to control cloud expenses
Knowledge on Azure Backup and Azure Site Recovery for data protection and business continuity
Certification
Microsoft Certified Solutions Expert, Azure Cloud Platform and Infrastructure
Coursework
- MCSA, Windows Server, IP4 Network Institute
- MCSE, Azure 533, IP4 Networks Institute
Pancardnumber
BWSPA3934Q
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Personal Information
- Father's Name: Syed Shafiulla
- Gender: Male
- Nationality: Indian
Timeline
ITC Executive
Royal Common Wealth Society For Blind Pvt Ltd
04.2024 - Current
Technical Support Engineer
Microland Pvt ltd
02.2023 - 12.2023
Systems consultant
Vee Technologies Pvt Ltd
03.2022 - 02.2023
P.U.C - undefined
GOVT PU COLLEGE FOR BOYS SRINIVASPURA
B.C.A - undefined
Adarsha College Kolar
S.S.L.C -
AL-AMEEN SCHOOL SRINIVASAPURA