SYED TAJJUDDIN
KOLKATA
Summary
Dynamic Regional Manager with extensive experience at TVS Srichakra Ltd, driving 100% YOY revenue growth. Adept at business analytics and effective interface between top management and teams, I excel in building strategic partnerships and enhancing customer satisfaction. Proven track record in expanding market share and achieving robust ROI through innovative strategies.
Overview
22
22
years of professional experience
Work History
Regional Manager SAARC
TVS Srichakra Ltd
Kolkata
07.2022 - Current
- Handling 2/3 W SCV tubes and tire business of TVS Srichakra.
- Based in Kolkata and responsible for Bangladesh, Nepal, Sri Lanka, Bhutan, Laos, Myanmar, Afghanistan, Cambodia, Maldives, and South Africa.
- Business Development of 2/3-Wheeler Tubes and SCV Tire Business.
- Oversaw sales (B2B) to achieve increased growth and profitability.
- Ensured smooth sales operations and met business targets month over month.
- Built and maintained healthy business relationships with top distributors, ensuring maximum customer satisfaction by achieving delivery and quality.
- Distributor expansion in each country by appointing new distributors to increase market share.
- Identified and developed distributors to achieve business volumes consistently by focusing on secondary markets and ensuring marketing support.
- Developed strategies and activities to achieve the desired business objectives, and implemented recognition campaigns for enhancing motivation.
- Currently handling revenues of 6 crore.
- Responsible for the business KRAs of the company and a healthy ROI for the distributors.
- Ensuring growth in sales, excellent customer service, on-time delivery, and quality service.
- Managing service levels through quick resolution of complaints, with quick interventions.
- Expanding the business with a constant addition of new distributors in the market where we were, MS is below 20%.
- Constantly adding new dealers with smart ads through digital marketing and social media.
- Ensured year-over-year growth of 100% in gross revenues.
Sales and Operations Consultant
Knox Marketing
Kolkata
08.2020 - 07.2022
- Sales & Marketing/ Business Development
- Based in KOLKATA & Responsible for East
- Handling a team of 8 Area Sales Manager and 50 TSM
- Oversaw sales (B2B/B2C) for achieving increased growth & profitability
- Led large team (50+) to ensure smooth sales operations and ensured meeting business targets
- Built and maintained healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norm
- Identified and developed channel partners for achieving business volumes consistently
- Developed strategies and activities to achieve the desired business objectives and implemented recognition campaigns for enhancing motivation
- Currently having revenues of 20 Crore
- Responsible for business growth of the Company and healthy ROI of the Channel Partners
- Ensuring growth in sales, excellent Customer service-by on time delivery and Quality of service
- Managing service levels through Inventory and Proper staff training
- Expanding the business with constant addition new partners
- Constantly adding new customer base with smart adds through digital Marketing social media
- Ensured YOY growth of 50% in gross Revenues
ZONAL Sales Manager Retail
Bharti Airtel Limited
Kolkata
07.2018 - 08.2020
- Based in KOLKATA & responsible for Kolkata/ROWB/Sikkim/Andaman
- Currently handling Retail business, 110 Stores
- Handling a team of 6 Franchise Retail Managers/110 Store Managers/RE on third party Payroll
- Strategic leadership responsibility of all Post-Paid/Pre-Paid/Broadband for Retail channels covering Wireless/Wired business of Voice & Data
- Accountable for every aspect business encompassing Product UNR, Life Cycle Management, Revenues and establishing market leadership through Retail Channel
- Responsible for business growth and healthy ROE for Channel Partner
- Ensuring MOM growth in sales, excellent Customer service, strategies for each Franchise
- Breaking of Business Plan (AOP) – Product/ Revenue wise Store wise & ensure they meet their Data/Voice acquisition as well as Revenue targets
- Responsible to Build and Execute Business plans to grow Post-paid business revenues through effective deployment of channel strategies covering – Corporate & SME, Direct-to-Customer (D2C) through Franchise Channel
- Rolling out of new Stores in strategic location for reach acquisition customer care and visibility
- Driving Customer Delight by integrating the Customer Care function across Business verticals in constant interaction through Stores
- Assuring proper rollout of all processes relating to post - Sales life cycle management & relationship build-out of all customers – Individuals & Groups
- Managing service levels through categorization of customers based on AON, ARPU & payment pattern to create an efficient service environment
- Controlling Churn and developing retention strategies based on Customer Segmentation
- Responsible for the overall CSAT Score of the circles
- Responsible for ensuring adequate staffing, manpower attrition, maintain high level of motivation and high morale among team members to ensure proper Customer response at all times
- Ensuring consistent quality of interactions at all touch points & contact Centre, to ensure compliance with company processes at all touch point and ensure high FTR percentage
- Ensuring proper training, service audit and implementation of rewards and recognition schemes for support people
- Managing operations of Service provisioning & CRM through proper co-ordination and effective escalations across verticals and central support
- Developing team by constant motivation training and showing them how to develop themselves and perform well in all circumstances
- Keeping a close track of Store P&L by constantly keeping a close tab on OPEX and bringing down expenses
- Ensuring excellent ROE for Franchise by guiding them on their business on day-to-day basis
- Rolled out 10 Next-Gen stores in Aug 2019 in Kolkata
- -Was Recognized in the Town-Hall by COO and got an appreciation Mail from National Operation Head
- Ensured Proper Protocol is maintained by Each Store, so as to protect the lives of Employees as well as Customers
- Was rated 2nd Among Top Performer in Retail Business Nationally, and was rewarded with the letter of Appreciation from the National Retail COO in Oct 2019
CLUSTER HEAD
Sistema Shyam Teleservices Limited
Kolkata
06.2015 - 10.2017
- Based in KOLKATA & responsible for the whole of North 24 PGS, HOWRAH
- Currently handling Pre-paid, Post-Paid Voice and Data business
- Responsible for business growth in activation, revenues and desired ROI for distributor and channel
- Handling a turnover of Rs 4 cores of revenues per month
- Handling a team of 7 Area Sales Manager 20 Sales Officer
- Ensuring MOM growth in sales, excellent Customer service, strategies for the cluster
- Breaking of Business Plan (AOP) – Product/ Revenue wise Channel Partner wise & ensure they meet their Data/Voice acquisition as well as Revenue targets
- Developing team by constant motivation training and showing them how to develop themselves and perform well in all circumstances
- Keeping a close track of COCO Store P&L by constantly keeping a close tab on OPEX and bringing down expenses
- Ensuring excellent ROI for Channel Partner by guiding them on their business on day-to-day basis
ZONAL Retail Manager
Tata Teleservices Ltd
Kolkata
12.2011 - 05.2015
- Based in KOLKATA & responsible for the whole of North 24 PGS, HOWRAH and Hooghly and ROWB
- Currently handling Retail business, 30 COCO and 25 Franchise stores
- Responsible for business growth in COCO, revenues and desired ROI for Franchise
- Handling a team of 5 Group Store Managers 7 Channel Managers 2 Area Sales Manager 10 Activation Officer on rolls and 110 SA, MIS, MERCHANDISER on third party Payroll
- Ensuring MOM growth in sales, excellent Customer service, strategies for each COCO/ Franchise
- Breaking of Business Plan (AOP) – Product/ Revenue wise Store wise (COCO/Franchise) & ensure they meet their Data/Voice acquisition as well as Revenue targets
- Developing team by constant motivation training and showing them how to develop themselves and perform well in all circumstances
- Keeping a close track of COCO Store P&L by constantly keeping a close tab on OPEX and bringing down expenses
- Ensuring excellent ROI for Franchise by guiding them on their business on day-to-day basis
- Becoming the ‘BEST ZONAL HEAD IN East’ in 2013
- Was rated Top Performer in Post Pay Business and was sent for training in TMTC Pune
- A letter of Appreciation was given by Regional Head
- Have performed excellent in first quarter of 2014 in terms of revenues and have achieved 110% of AOP
- Have been promoted four times in last ten years
- Have always been top performing Zonal Manager in for the year (2012-2013) and the same is continuing in current fiscal year 2014
ZONAL Manager
Tata Teleservices Ltd
Kolkata
04.2007 - 01.2011
- Responsible for the whole of North 24 PGS, HOWRAH, Central in Kolkata
- Prepared all the ground database required for the launch & set up distribution network of TATA TELESERVICES LTD
- Controlling a turnover of Rs
- 2 cores per month
- Controlling a team of 5 Channel Managers & 108 FOS, MIS, MERCHANDISER
- Ensuring growth & deciding upon the sales strategies for the territory
- Developing product range by initiating penetration strategies for different brands & sku & thereby building distribution depth & width in the market
- Keeping the track of sales efficiency parameters through E-SSTA system
- Was rated Top Performer in PREPAID and was sent for training in (XIIM B)
- A letter of Appreciation was given by COO
- Was top performing Zonal Manager in 2010-2011 and received several accolades
Channel Sales Manager
Tata Teleservices Ltd
Kolkata
03.2005 - 01.2007
- As a CSM have worked in around for the whole of Kolkata
- Prepared all the ground database required for the launch & set up distribution network of TATA TELESERVICES LTD
- Responsible for channel mapping & placements of distributors at desired frequencies
- Controlling a team 30 FOS, MIS, MERCHANDISER
- Ensuring growth & deciding upon the sales strategies for the territory
- Making monthly Sales Plan – SKU wise & ensure to meet SKU & Volume wise sales target
- Developing product range by initiating penetration strategies for different brands & SKU & thereby building distribution depth & width in the market
- Becoming the ‘STAR OF THE MONTH’ in May 2006
- Keeping the track of sales efficiency parameters
- Was rated Top Performer in PREPAID and was sent for training in (XIIM B)
- A letter of Appreciation was given by COO
- Appointed 22 TRUE VALUE SHOPS in North24Pgs
Executive
Tata Teleservices Limited
Bhubaneshwar
03.2004 - 08.2005
- Was responsible for Bhubaneshwar
- Completed network mapping of the city length and breadth
- Setup of new distribution for TTSL successfully
- Looked after the primary, secondary sales resulting to a volume of Rs 50 lacs per month
- Controlling a team of 2 distributor, 22 salesmen & 4 Star FOS
- Responsible for plan, sales & increase distribution of all brands & SKU in the assigned territory
- Handled Telecom, Computer, Peripherals, and Retail and small outlets and achieved their targets
- Timely submission of sales report & keep tracking of sales efficiency parameters through ESSTA system
Executive
DISHNET DSL LTD
Kolkata
08.2003 - 03.2004
- Was responsible for Kolkata
- Arrange new distribution set up successfully
- Looked after the primary, secondary sales resulting to a volume of Rs 35 lacs per month
- Controlling a team of 4 distributor, 10 salesmen & 2 PSM
- Responsible for plan, sales & increase distribution of all brands & SKU in the assigned territory
- Handle Telecom, Computer, Peripherals, and Retail outlets according to their targets
- Timely submission of sales report & keep tracking of sales efficiency parameters through MIDAS
Education
B. Com -
B.C College
01.2001
Higher Secondary -
Rahmania High School
Asansol01.1998
Madhyamik (Secondary) -
01.1996
Skills
- Effective interface between top management and other vertical functions
- MS-Office
- Adhere to operational deadlines
- Immediate decision-making skills
- Adaptive to new concepts and policies
- Handling an alien market
- Proficient in handling multi-tasking
- Business analytical skills
Key Result Areas
Achieving sales/Revenue targets through strong analytical skills and rich experience., Identifying and developing potential Channel Partners., Building team effectiveness and promoting cooperation., Building and maintaining business relations with customers.
Personal Information
Date of Birth: 01/01/81
Disclaimer
I do hereby solemnly declare that all the information made above are true to the best of my knowledge and belief.
Profile Snapshot
19, Internet Broad Band Telecom, Retail, Start-up, DISHNET DSL LTD, Tata Teleservices Ltd, Sistema Shyam Teleservices Limited, Bharti Airtel Ltd, Knox Marketing, TVS Srichakra Ltd
Areas Of Interest
- English Movies
- Watching Television
- Cricket
- Communicating with People
Timeline
Regional Manager SAARC
TVS Srichakra Ltd
07.2022 - Current
Sales and Operations Consultant
Knox Marketing
08.2020 - 07.2022
ZONAL Sales Manager Retail
Bharti Airtel Limited
07.2018 - 08.2020
CLUSTER HEAD
Sistema Shyam Teleservices Limited
06.2015 - 10.2017
ZONAL Retail Manager
Tata Teleservices Ltd
12.2011 - 05.2015
ZONAL Manager
Tata Teleservices Ltd
04.2007 - 01.2011
Channel Sales Manager
Tata Teleservices Ltd
03.2005 - 01.2007
Executive
Tata Teleservices Limited
03.2004 - 08.2005
Executive
DISHNET DSL LTD
08.2003 - 03.2004
B. Com -
B.C College
Higher Secondary -
Rahmania High School
Madhyamik (Secondary) -
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