Syed Umair
Hyderabad
Summary
Results-driven Senior Customer Service Associate with proven expertise in maintaining KPIs and ensuring high customer satisfaction. Demonstrated ability in problem-solving, effective communication, and teamwork.
Overview
1
1
year of professional experience
Work History
Senior Customer Service Associate
First Source
Hyderabad
01.2025 - 04.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained 90% customer satisfaction (CSAT).
- Received recognition awards by clients for outstanding performance in sales and service.
- Provided excellent service and attention to customers through phone conversations.
- Managed escalated customer complaints with professionalism and care.
- Trained new associates on company policies and customer service protocols.
Education
MBA - IT
Deccan School Of Management
Hyderabad04-2024
B.COM - Computers
St. Joseph's Degree & PG College
Hyderabad05-2022
Skills
- Customer service
- Sales
- Floor supervision
- Problem Solving
- Time management abilities
- Multitasking capability
- Effective communication
- Active listening
- Teamwork
- Customer relations
- Analytical and critical thinking
- Team management
Timeline
Senior Customer Service Associate
First Source
01.2025 - 04.2026
MBA - IT
Deccan School Of Management
B.COM - Computers
St. Joseph's Degree & PG College