Syed Umar Farooq
Hyderabad
Summary
Highly motivated professional Proficient in managing organizing meetings and events, handling confidential documents, and communicating with internal and external auditors. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
tech mahindra
hyderabad
11.2025 - 07.2026
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers in troubleshooting technical issues effectively.
- Provided product information and guided users on best practices.
- Delivered marketing materials to enhance customer engagement to customers to boost sales.
Escalation Resolutions for Airbnb Executives
Sutherland Global services
03.2025 - 09.2025
- Address ongoing situations promptly, ensuring timely resolution to enhance customer satisfaction.
- Assist hosts and guests during disputes, providing reassurance and validating claims for effective loss approval.
- Facilitate mediation and agreements between parties, fostering collaborative solutions.
Business development executive
Pharmawiz
04.2022 - 12.2023
- Coordinated schedules, meetings, and travel arrangements for senior executives, enhancing organizational efficiency.
- Researched and prepared reports on company operations and industry trends, informing strategic decision-making.
- Delivered administrative support by managing communications and preparing correspondence, ensuring smooth operations.
Education
INTERMEDIATE - B.I.P.C
SRI CHAITANYA JUNIOR COLLEGE
GRADUATION -
ANNAMALI UNIVERSITY
Skills
- Customer issue resolution
- Effective communication
- Customer communication training
- Detail-oriented
- Team collaboration
- Time management skills
- Strong organizational skills
- Multitasking
- Independent work
- Effective collaboration
- Interpersonal communication
- HR document management
- Budget management
- Effective collaboration
Projects
Formulation and Evaluation Zopiclone immediate release tablets, To know the compatibility of the Zopiclone tablet with Super disintegrate namely Crospovidone, Croscarmellose Sodium and Fenugreek.
Personal Information
Hobbies: Cricket, Kabaddi, Movies, Adventure sports, Fitness enthusiast
Timeline
Customer Support Specialist
tech mahindra
11.2025 - 07.2026
Escalation Resolutions for Airbnb Executives
Sutherland Global services
03.2025 - 09.2025
Business development executive
Pharmawiz
04.2022 - 12.2023
INTERMEDIATE - B.I.P.C
SRI CHAITANYA JUNIOR COLLEGE
GRADUATION -
ANNAMALI UNIVERSITY