Syed Wasim ulla
Bangalore
Summary
Equipped with strong problem-solving abilities, willingness to learn and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
Work History
Vendor
Cashify
Bangalore
01.2025 - Current
- Greeted and assisted customers to foster positive experiences.
- Analyzed vendor performance data to identify areas for improvement or cost savings opportunities.
- Monitored vendor performance against contracted service level agreements.
- Purchasing and sales
Operations Manager
Kotak Mahindra Bank
01.2024 - 01.2025
- Managed team of 45+ team members, ensuring quality standards were met
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms
- Analyzed and reported on key performance metrics to senior management
- Supervised operations staff and kept employees compliant with company policies
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Managed purchasing, sales, marketing and customer account operations efficiently
Team Leader
Team Lease Services Private Limited
12.2019 - 12.2023
- Handling team strength of 45 tele callers
- Sales through telecalling Drive to cobranded (Tata, Fbb, Nature basket, Irctc, Pause card) sales through telecalling maintaining relationship with sbi clients
- Handling escalations, following with high profile customers and ensure the targets given to the team is achieved on time
- Frequent call audits on lead generated by tele-callers
- Interpersonal skill
- Leadership
- Passionate
Business Development Manager
Eid Sayeed Stationery
01.2016 - 11.2016
- Set up potential client contacts, cultivated relationships and followed through on service needs
- Stayed current on company products and services to provide top-notch expertise to customers
- Added new features to sales documents, allowing for improved readability and user friendliness
- Prepared bids and proposals to submit to clients and secure new business
- Reviewed and approved invoices and payments, verifying accuracy of expenses
Customer Service Associate
Serco BPO Services Private Limited
Bangalore
03.2011 - 03.2014
- Answer calls professionally to provide information about the product and service
- Obtaining details of complaints
- Good communication skill ability to listen and active problem solving skills
- Good interpersonal skill ability to handle pressure
- Generated new sales opportunities through direct and telephone selling and emails
- Outbound sales and fundraising calls to prospective customers on behalf of client
Sales Team Lead
Serco BPO Services Private Limited
Bangalore
07.2011 - 08.2013
- Indu dail calling with handling team strength of 10 tele-callers to drive on cobranded sbi cards (Yatra, Irctc, Air india)
- Handling escalation's, Following up with high profile customers and ensuring targets given to team is achieved on time
- Reporting to Senior Team Leader & OPS manager
- Monitoring and motivating the team to achieve training matrices
- Frequent call audits on lead generated by team
- Educated junior associates on sales plans, personal goals and incentives to motivate them
Education
Bachelore - Commerce
Indian Council For Professional Education Mission
Bangalore03.2014
Pre-University -
Indian Council For Professional Education Mission
Bangalore03.2011
New Noble English High School -
Bangalore03.2009
Skills
- Vendor management
- Performance analysis
- Contract negotiation
- Sales strategy
- Data reporting
- Operational efficiency
- Business development
- Team leadership
- Effective communication
- Time management
- Staff development
Languages
Hindi
First Language
English
Upper Intermediate
B2
Kannada
Beginner
A1
Disclaimer
I, Syed Wasim Ulla, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Timeline
Vendor
Cashify
01.2025 - Current
Operations Manager
Kotak Mahindra Bank
01.2024 - 01.2025
Team Leader
Team Lease Services Private Limited
12.2019 - 12.2023
Business Development Manager
Eid Sayeed Stationery
01.2016 - 11.2016
Sales Team Lead
Serco BPO Services Private Limited
07.2011 - 08.2013
Customer Service Associate
Serco BPO Services Private Limited
03.2011 - 03.2014
Bachelore - Commerce
Indian Council For Professional Education Mission
Pre-University -
Indian Council For Professional Education Mission