Syed Yakoob Kaleem
Hotelier
Bangalore,KA
Summary
Results-driven Director of Rooms with over 13 years of experience in mid-scale and premium hotel brands. Adept at optimizing hotel operations, enhancing guest experiences, and driving revenue growth. A level-headed leader with a strategic mindset, skilled in staff management, process improvement, and service excellence. Proven ability to foster collaboration across departments to achieve operational efficiency and guest satisfaction. Aspiring to transition into a unit head role to leverage expertise in hotel management and drive overall business success.
Overview
14
14
years of professional experience
Work History
Director of Rooms
Accor – Grand Mercure Bengaluru Gopalan Mall
01.2024 - Current
- Achieved Rooms Profitability of 81% (August 2024 YTD), contributing to an overall Hotel GOP of 37.6%, surpassing budget targets
- Drove a 99.8% flow-through achievement against budget and 82.4% against the previous year
- Led the team to achieve a Reputation Performance Score (RPS) of 92, exceeding the target of 91.5
- Maintained Front Office and Housekeeping Sentiment Scores at 95/100, ensuring high guest satisfaction
- Successfully facilitated hotel operations in the absence of the General Manager for two months, ensuring seamless performance
- Strengthened relationships with hotel owners through transparent communication and consistent delivery of results
- Successfully managed high-profile events, including CEO summits, Aero Shows, and diplomatic gatherings
- Increased repeat business by cultivating customer loyalty through personalized service offerings and attention to detail.
- Optimized staffing levels during peak periods to maintain high-quality service without inflating labor costs.
- Promoted a culture of exceptional guest service through ongoing staff training and development programs.
Rooms Division Manager & ALLSAFE Officer
Accor – Grand Mercure Bengaluru Gopalan Mall
11.2022 - 12.2023
- Awarded HOD of the Year 2023 and nominated for Rooms and Guest Experience Person of the Year for Accor South Asia
- Delivered Rooms Profitability of 80.95% and helped achieve a Hotel GOP of 38.6%
- Surpassed ADR & RevPAR budgets with 25% growth in ADR and 36% in RevPAR
- Implemented guest-centric innovations, including the Floor Host concept, enhancing guest experience
- Led sustainability initiatives, such as the addition of EV vehicles to the hotel fleet
- Ranked in the Top 10 city hotels on TripAdvisor, closing at 11/2297 with over 1104 reviews
Front Office Manager & ALLSAFE Officer
Accor – Ibis Bengaluru City Centre
12.2017 - 11.2022
- Successfully implemented the New Ibis Identity project in line with brand specifications
- Achieved ALLSAFE Relabeling Certification, ensuring adherence to global cleanliness and safety standards
- Drove a Reputation Performance Score (RPS) of 84.67, the highest since the hotel’s inception
- Led the team to achieve the highest-ever BARE Audit score of 96% and strong Hygiene and HSE audit results
- Spearheaded the ALL – Accor Live Limitless program rollout, increasing loyalty program engagement
Multi Hotel Assistant Front Office Manager
Accor – Ibis & Novotel Bengaluru Techpark
04.2016 - 12.2017
- Recognized for top-performing Le Club Accor Hotels enrolments in ASPAC, ranking in the Top 5
- Nominated for Rooms Person of the Year for Accor India Hotels Awards 2016
- Successfully handled pilot testing of Le Club Hotels Soft Benefits, influencing global rollout
Multi Hotel Duty Manager
Accor – Ibis & Novotel Bengaluru Techpark
01.2013 - 03.2016
- Led the Ibis Bengaluru Techpark team to win the prestigious Gold Award for Le Club Accor Hotels Asia Pacific
- Won the Never Ending Wow Services (NEWS) Award for exceptional guest service
- Maintained high guest satisfaction ratings through effective issue resolution and service personalization
Graduate Management Trainee
Accor – Ibis & Novotel Bengaluru Techpark
06.2011 - 12.2013
- Completed 18-month cross-training program across Rooms Division, F&B, Accounts, and Sales
- Developed key presentations on revenue management, profit and loss statements, and hotel marketing
Industrial Trainee
ITC Hotels – ITC Gardenia
11.2009 - 03.2010
- Gained hands-on experience in Rooms Division, F&B, and Kitchen operations at a LEED Platinum-rated hotel
Education
Bachelor’s Degree - Hospitality Management
Institute of Hotel Management
01.2008 - 01.2011
Skills
Hotel Operations & Management
Guest Experience Enhancement
Guest satisfaction
Staff development
Performance analysis
Revenue optimization
Housekeeping
Front office operations
Complaint handling
Guest relations management
Guest services
Room inspections
Standard operating procedures
Staff training and development
Safety and security
Staff scheduling
Employee development
Conflict management
Personal Information
- Number of Children: 2
- Date of Birth: 10/13/86
- Nationality: Indian
- Marital Status: Married
Timeline
Director of Rooms
Accor – Grand Mercure Bengaluru Gopalan Mall
01.2024 - Current
Rooms Division Manager & ALLSAFE Officer
Accor – Grand Mercure Bengaluru Gopalan Mall
11.2022 - 12.2023
Front Office Manager & ALLSAFE Officer
Accor – Ibis Bengaluru City Centre
12.2017 - 11.2022
Multi Hotel Assistant Front Office Manager
Accor – Ibis & Novotel Bengaluru Techpark
04.2016 - 12.2017
Multi Hotel Duty Manager
Accor – Ibis & Novotel Bengaluru Techpark
01.2013 - 03.2016
Graduate Management Trainee
Accor – Ibis & Novotel Bengaluru Techpark
06.2011 - 12.2013
Industrial Trainee
ITC Hotels – ITC Gardenia
11.2009 - 03.2010
Bachelor’s Degree - Hospitality Management
Institute of Hotel Management
01.2008 - 01.2011