Syed Yakoob Kaleem
Hotelier
Bangalore,KA
Summary
Results-driven Director of Rooms with over 13 years of experience in mid-scale and premium hotel brands. Adept at optimizing hotel operations, enhancing guest experiences, and driving revenue growth. A level-headed leader with a strategic mindset, skilled in staff management, process improvement, and service excellence. Proven ability to foster collaboration across departments to achieve operational efficiency and guest satisfaction. Aspiring to transition into a unit head role to leverage expertise in hotel management and drive overall business success.
Overview
14
14
years of professional experience
Work History
Director of Rooms
Accor – Grand Mercure Bengaluru Gopalan Mall
01.2024 - Current
- Achieved Rooms Profitability of 81% (August 2024 YTD), contributing to an overall Hotel GOP of 37.6%, surpassing budget targets
- Drove a 99.8% flow-through achievement against budget and 82.4% against the previous year
- Led the team to achieve a Reputation Performance Score (RPS) of 92, exceeding the target of 91.5
- Maintained Front Office and Housekeeping Sentiment Scores at 95/100, ensuring high guest satisfaction
- Successfully facilitated hotel operations in the absence of the General Manager for two months, ensuring seamless performance
- Strengthened relationships with hotel owners through transparent communication and consistent delivery of results
- Successfully managed high-profile events, including CEO summits, Aero Shows, and diplomatic gatherings
- Increased repeat business by cultivating customer loyalty through personalized service offerings and attention to detail.
- Optimized staffing levels during peak periods to maintain high-quality service without inflating labor costs.
- Promoted a culture of exceptional guest service through ongoing staff training and development programs.
Rooms Division Manager & ALLSAFE Officer
Accor – Grand Mercure Bengaluru Gopalan Mall
11.2022 - 12.2023
- Awarded HOD of the Year 2023 and nominated for Rooms and Guest Experience Person of the Year for Accor South Asia
- Delivered Rooms Profitability of 80.95% and helped achieve a Hotel GOP of 38.6%
- Surpassed ADR & RevPAR budgets with 25% growth in ADR and 36% in RevPAR
- Implemented guest-centric innovations, including the Floor Host concept, enhancing guest experience
- Led sustainability initiatives, such as the addition of EV vehicles to the hotel fleet
- Ranked in the Top 10 city hotels on TripAdvisor, closing at 11/2297 with over 1104 reviews
Front Office Manager & ALLSAFE Officer
Accor – Ibis Bengaluru City Centre
12.2017 - 11.2022
- Successfully implemented the New Ibis Identity project in line with brand specifications
- Achieved ALLSAFE Relabeling Certification, ensuring adherence to global cleanliness and safety standards
- Drove a Reputation Performance Score (RPS) of 84.67, the highest since the hotel’s inception
- Led the team to achieve the highest-ever BARE Audit score of 96% and strong Hygiene and HSE audit results
- Spearheaded the ALL – Accor Live Limitless program rollout, increasing loyalty program engagement
Multi Hotel Assistant Front Office Manager
Accor – Ibis & Novotel Bengaluru Techpark
04.2016 - 12.2017
- Recognized for top-performing Le Club Accor Hotels enrolments in ASPAC, ranking in the Top 5
- Nominated for Rooms Person of the Year for Accor India Hotels Awards 2016
- Successfully handled pilot testing of Le Club Hotels Soft Benefits, influencing global rollout
Multi Hotel Duty Manager
Accor – Ibis & Novotel Bengaluru Techpark
01.2013 - 03.2016
- Led the Ibis Bengaluru Techpark team to win the prestigious Gold Award for Le Club Accor Hotels Asia Pacific
- Won the Never Ending Wow Services (NEWS) Award for exceptional guest service
- Maintained high guest satisfaction ratings through effective issue resolution and service personalization
Graduate Management Trainee
Accor – Ibis & Novotel Bengaluru Techpark
06.2011 - 12.2013
- Completed 18-month cross-training program across Rooms Division, F&B, Accounts, and Sales
- Developed key presentations on revenue management, profit and loss statements, and hotel marketing
Industrial Trainee
ITC Hotels – ITC Gardenia
11.2009 - 03.2010
- Gained hands-on experience in Rooms Division, F&B, and Kitchen operations at a LEED Platinum-rated hotel
Education
Bachelor’s Degree - Hospitality Management
Institute of Hotel Management
01.2008 - 01.2011
Skills
Hotel Operations & Management
Personal Information
- Number of Children: 2
- Date of Birth: 10/13/86
- Nationality: Indian
- Marital Status: Married
Timeline
Director of Rooms
Accor – Grand Mercure Bengaluru Gopalan Mall
01.2024 - Current
Rooms Division Manager & ALLSAFE Officer
Accor – Grand Mercure Bengaluru Gopalan Mall
11.2022 - 12.2023
Front Office Manager & ALLSAFE Officer
Accor – Ibis Bengaluru City Centre
12.2017 - 11.2022
Multi Hotel Assistant Front Office Manager
Accor – Ibis & Novotel Bengaluru Techpark
04.2016 - 12.2017
Multi Hotel Duty Manager
Accor – Ibis & Novotel Bengaluru Techpark
01.2013 - 03.2016
Graduate Management Trainee
Accor – Ibis & Novotel Bengaluru Techpark
06.2011 - 12.2013
Industrial Trainee
ITC Hotels – ITC Gardenia
11.2009 - 03.2010
Bachelor’s Degree - Hospitality Management
Institute of Hotel Management
01.2008 - 01.2011