Syed Yaseen
Business Support Executive
Kolar
Summary
Dynamic Business Support Manager with a friendly demeanor and strong problem-solving skills, adept at resolving complex player inquiries at BGD Tech Private Limited. Proven ability to enhance user experience through effective troubleshooting and collaboration with developers, while maintaining a positive work environment and managing multiple tasks efficiently.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Business Support Manager
BGD Tech Private Limited
05.2023 - 03.2026
- Resolve player inquiries regarding account issues, payments, and technical problems with the game.
- Guide users through troubleshooting steps for hardware or software issues affecting gameplay.
- Document and track player interactions in CRM or support tools.
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
Technical Support Expert
Innoviti Payment Solutions
04.2022 - 03.2023
- Provide expert support via chat, email, and social media, ensuring not just a resolution, but a "wow" moment.
- Participated in after-hours support rotation to ensure availability of critical systems outside regular business hours.
- Collaborated closely with developers in identifying software bugs, providing detailed reports, and suggesting potential solutions for improved user experience.
- Resolved complex technical issues by utilizing diagnostic tools and troubleshooting procedures.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on process improvements.
Education
Associate of Science -
Al-Ameen Pre-university College
Bangalore, Karnataka. 04.2001 -
High School Diploma -
Presidency High School
Kolar 04.2001 -
Skills
Friendly, positive attitude
Problem-solving
Flexible and adaptable
Multitasking
Time management
Microsoft office
Timeline
Business Support Manager
BGD Tech Private Limited
05.2023 - 03.2026
Technical Support Expert
Innoviti Payment Solutions
04.2022 - 03.2023
Associate of Science -
Al-Ameen Pre-university College
04.2001 -
High School Diploma -
Presidency High School
04.2001 -
Hobbies
- Reading books
- Playing sports (cricket, football)
- Listening to music
- Watching movies
- Traveling
- Drawing or painting
- Cooking
DECLARATION
I hereby declare that the above information is true and correct to the best of my knowledge.