English
Syed Zaheer
Manager - Recruitment
Chennai
Summary
Seasoned Manager with expert team leadership, planning, and organizational skills built during successful career. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. History of success coordinating and monitoring operations across various departments.
Overview
16
16
years of professional experience
Work History
Recruitment Manager
GSR India
03.2024 - Current
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Mentored junior recruiters in best practices and strategies for sourcing top talent, contributing to team growth and development.
- Built strong relationships with hiring managers through consistent communication, resulting in better understanding of their needs and more efficient candidate selection.
- Managed recruitment team and trained and mentored new advisors.
- Negotiated competitive salary packages and benefits for new hires, contributing to an improved employer brand image and increased employee satisfaction.
- Conducted thorough interviews and assessments to identify top talent, ultimately increasing employee retention rates within the company.
- Leveraged social media platforms effectively for promoting open positions among targeted audiences, increasing online visibility of job opportunities significantly.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Recruited top talent to maximize profitability.
Manager - US IT Recruitment
Sivisoft Solutions Pvt Ltd
08.2022 - 11.2023
- Handling team of experienced recruiters
- Conducting regular team meeting with recruiters to set target expectations
- Request for daily requirement from client and forward it to team
- Follow up during intervals to ensure submission are met EOD
- Maintain records of production/attendance/Client details
- Quality checking of profile submission from team
- Achieve closure targets for month
- Completing all documentation and joining formalities of selected candidates
- Checking production/quality and giving feedback to team
- Scheduling refresher training for low performers.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Launched quality assurance practices for each phase of development
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Designed, developed, and implemented successful recruitment process to fill more than 50+ vacancies each year
Account Manager
Prism IT Corp
02.2021 - 08.2022
- Handling cluster of 30 recruiters with 2 team leaders
- Conducting regular team meeting with recruiters to set expectations
- Check requirement from client and forward it to team
- Ensure recruiter target for day is achieved
- Check submitted profiles from recruiters for quality and skills matching
- Achieve closure targets for month
- Taking care of all documentation and joining formalities of selected candidates
- Checking production/quality and giving feedback to team
- Scheduling refresher training for low performers.
- Built and strengthened long-lasting client relationships based on focused results
- Developed and implemented strategies to increase client retention.
- Coordinated with internal teams to facilitate prompt delivery of client request.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Stayed current on company offerings and industry trends.
- Kept detailed records of daily activities through online customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Monitored and analyzed Client feedback to identify opportunities for improvement.
Assistant Manager
Hexaware Technologies
02.2018 - 01.2021
- Handled team of 58 outbound associates with 3 TL's
- Ensuring to meet all metrics as per client requirement on daily basis
- Daily production review call with clients and responding to client/escalation emails
- Conducting daily huddle with associates to share their performance and updates
- Identifying performance issue and scheduling refresher trainings for BQ associates
- Bi-weekly review with SME's regarding their performance and teams improvement
- Call monitoring and giving feedback to associates
- Hiring suitable candidates for process.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Team Manager
Sutherland Global Services Limited
05.2016 - 07.2017
- Monthly review with all managers on process/performance improvements
- Handling weekly client calls and setting up client expectations to teams
- SPOC for BCP situation and BCP location
- Monitoring all escalations by quality sampling and ensure to have training plan
- Sending reports to client on daily basis having regular business conversation
- Improving CSAT percentage and delivering positive impact to client
- Monitoring team quality by auditing tickets and providing feedback to team.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Evaluated employee performance on weekly basis and coached and trained low performing team members, increasing quality of work and employee motivation.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Led employee relations through effective communication, coaching, training, and development.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Coordinated team collaboration to share ideas and build best practices.
- Developed performance measurement strategies, identifying areas for improvement.
- Cultivated positive, productive team environments, resolving escalation quickly.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
- Evaluated employee performance on weekly basis and coached and trained 15 low performance team members, increasing quality of work and employee motivation
Senior Customer Support Team Lead
TATA Consultancy Services
11.2013 - 05.2016
- Responsible for leading team of 20 employees for The Home Depot project
- Responsible for clearing tickets with TAT as specified in SLA
- Self-auditing work to ensure 95% Quality achieved on weekly basis
- Accountable for sending report to client on daily basis and weekly client call.
- Recognized escalation needs and connected customers with advanced support staff.
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Trained staff on operating procedures and company services.
Benefits Operations Administrator (Pensions Processing)
Aon Hewitt
11.2012 - 07.2013
- Delivering quality by checking for errors and giving required feedback to CSR
- Conducting Huddles and sharing updates to team
- Documented and continuously updated standard operating procedures and led process improvements with emphasis on broad impact on benefits
- Reviewed and audited business processes and benefits based on operational and technological changes
Senior Customer Support Executive
Intelenet Global Services
04.2010 - 10.2012
- Back up Team Leader
- Maintaining reports related to team to 96% to 100% (Attendance and Shrinkage).
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity
- Implemented quality assurance measures for consistent delivery of top-notch customer service across all channels
- Assisted in development of departmental KPIs and tracked progress towards goals, driving continuous improvement efforts
- Facilitated timely resolutions by escalating urgent cases appropriately within organization
- Developed strong relationships with clients, resulting in repeat business and positive feedback
Junior Customer Service Executive
Ajuba Solutions
10.2008 - 02.2010
- Calling US Insurance company and processing claims on behalf of providers
- Training new hires and sharing new updates.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Arts - Tourism And Travel Services Marketing Operations
Bharathiar University
Ooty, India 07.2005 - 2008.07
High School Diploma -
Mountain Home School
Coonoor, India 04.2001 - 2005.07
No Degree -
Stanes Higher Secondary School
04.2003 - 2003.01
Skills
Strategic planning
Websites
Accomplishments
- Received the best employee award from onshore for performance
- Exceeded the client SLA by 3% the given SLA was 95% and 98% achieved
- Recognized as a Team leader for a new process by the same client
- Barclays Annual award winner for best performance
- Consecutive top performance from April 2010 in the stack ranking of the team
- Received the best site award for shrinkage and attrition for 2016-17
Languages
Hindi
Tamil
Urdu
Timeline
Recruitment Manager
GSR India
03.2024 - Current
Manager - US IT Recruitment
Sivisoft Solutions Pvt Ltd
08.2022 - 11.2023
Account Manager
Prism IT Corp
02.2021 - 08.2022
Assistant Manager
Hexaware Technologies
02.2018 - 01.2021
Team Manager
Sutherland Global Services Limited
05.2016 - 07.2017
Senior Customer Support Team Lead
TATA Consultancy Services
11.2013 - 05.2016
Benefits Operations Administrator (Pensions Processing)
Aon Hewitt
11.2012 - 07.2013
Senior Customer Support Executive
Intelenet Global Services
04.2010 - 10.2012
Junior Customer Service Executive
Ajuba Solutions
10.2008 - 02.2010
Bachelor of Arts - Tourism And Travel Services Marketing Operations
Bharathiar University
07.2005 - 2008.07
No Degree -
Stanes Higher Secondary School
04.2003 - 2003.01
High School Diploma -
Mountain Home School
04.2001 - 2005.07
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