Syed Zeeshan
Summary
Results-driven professional with a Bachelor's in Business Administration (BBA) and a background in business management, customer support, and private consulting for Employee State Insurance Corporation. Proven expertise in delivering exceptional client service, conducting in-depth research, and providing strategic consultation to optimize organizational effectiveness and compliance.
Overview
7
7
years of professional experience
Work History
Manager of Business Development and Sales
The Booming Mart
06.2022 - 08.2024
- Liaised with external stakeholders to form strategic partnerships with prospective clients.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built diverse sales pipeline to exceed quota targets.
Private Consultant for Employees State Insurance Corporation
Private Employers
04.2021 - 05.2022
- Client Interaction and Support: Assist employees in understanding their rights and benefits under the ESIC scheme
- Provide guidance on how to enroll, claim benefits, and resolve any issues related to their insurance coverage.
- Problem Resolution: Address and resolve grievances and disputes related to ESIC benefits and services
- Provide a clear and fair resolution process for all stakeholders involved.
- Reporting and Analysis: Prepare regular reports on enrollment, claims, compliance, and other key metrics
- Analyze data to identify trends, issues, and areas for improvement in ESIC service delivery.
Customer Service Executive
Airtel
04.2017 - 03.2018
- Problem-Solving Skills: Resolved complex customer issues regarding product functionality, ensuring swift resolution and enhancing customer loyalty.
- Quality Assurance: Monitored service quality through regular call audits, ensuring adherence to company standards and continuous improvement in service delivery.
Education
BBA -
Green land business school
04.2020
Skills
- Business Documentation
- Product knowledge
- Communication
- Outbound Calls
- Operations Management
- Customer Service
- Brand Marketing
- Discount planning
- Product Demonstration
- Client Retention
- Active Listening
- B to B sales
- Staff Supervision
Languages
English
Hindi
Urdu
Extracurricular Activities
Horse riding
Personal Information
Nationality: Indian
Timeline
Manager of Business Development and Sales
The Booming Mart
06.2022 - 08.2024
Private Consultant for Employees State Insurance Corporation
Private Employers
04.2021 - 05.2022
Customer Service Executive
Airtel
04.2017 - 03.2018
BBA -
Green land business school
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