SYEDA MALIHA
Bengaluru,KA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Customer Support Executive (Non Voice)
Alorica (India) Private Limited
01.2022 - 04.2024
- Provided personalized support to customers by understanding their unique needs and preferences.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Reduced response times with effective prioritization of tasks and efficient time management skills.
- Collaborated with team members on continuous improvement initiatives, contributing to the overall success and growth of the customer support department.
Education
INTERIOR DESIGNING -
Ignite Institute Of Creative Studies
01.2020
BCA -
Bishop Cotton Women's Christian College
01.2016
CLASS 12 (PUC) -
Jyoti Nivas PU College
01.2014
CLASS 10 (SSLC) -
Carmel Convent High School
01.2012
Skills
INTERIOR DESIGNING KNOWLEDGE, SITE PLANNING IDEA
SOFTWARES: AUTOCAD, PHOTOSHOP, SKETCHUP
Complaint Handling
Good Communication Skills
Language Fluency
MS Office
Product Knowledge
Accomplishments
- Felicitated by 'Muslim Students Education & Welfare Organization' for academic excellence in 2nd PU.
- Secured an award from 'Jyoti Nivas College' for being the 3rd topper in commerce stream in 2nd PU.
- Secured an award from 'Jyoti Nivas College' for scoring 100/100 in 2 subjects in 2nd PU board exam.
Languages
ENGLISH, KANNADA, HINDI, URDU
Personal Information
- Father's Name: SYED SHAHMEER AHMED
- Date of Birth: 12/03/96
- Gender: FEMALE
- Nationality: INDIAN
- Marital Status: SINGLE
Extracurricular Activities
BADMINTON PHOTOGRAPHY CYCLING
Disclaimer
I hereby affirm that the information furnished above is true to the best of my knowledge. I will be highly thankful if I were given an opportunity to prove my worthiness to the highest satisfaction of my superiors.
Timeline
Customer Support Executive (Non Voice)
Alorica (India) Private Limited
01.2022 - 04.2024
INTERIOR DESIGNING -
Ignite Institute Of Creative Studies
BCA -
Bishop Cotton Women's Christian College
CLASS 12 (PUC) -
Jyoti Nivas PU College
CLASS 10 (SSLC) -
Carmel Convent High School
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