SYEDA MARIAM RANA
Hyderabad
Summary
Energetically excelled at Revolut Technologies India, mastering customer support and exceeding KPIs. Skilled in problem-solving and communication, I adeptly managed account health and escalated systemic issues at Amazon, showcasing my detail-oriented and proactive approach. Achieved remarkable performance metrics, demonstrating both hard (issue resolution) and soft (interpersonal) skills.
Overview
11
11
years of professional experience
Work History
Support Specialist
Revolut technologies India ltd
03.2023 - Current
- My role as a support specialist is to provide customer support over email
- I have maintained my KPIs exceptionally throughout.
- I was promoted to mid-level in March 2024.
- Progressed to Mid II level in March 2025
Account Health Support Specialist (Investigation Specialist)
Amazon Development center India
07.2021 - 10.2022
- After a period of six months, was upskilled on all the different verticals
- I was a part of multiple pilot programs run during my role
- I have met and exceeded all the core metrics consistently throughout my term
- My duties as an account health specialist was to assist sellers in maintaining their performance, complying with policies and avoiding enforcement of accounts
Social Media Customer Service Associate
Amazon Development center India
08.2020 - 02.2021
- My duties as a Social Media CSA were to respond to customer queries raised over Social platforms like Twitter, Facebook and Instagram
- My job also included identifying systemic issues and escalating them internally
Medical Transcriptionist
Avontix Global Solutions
11.2013 - 10.2020
Education
B. Sc - Biochemistry, Microbiology, Chemistry
Osmania University
01.2007
Intermediate - Bi. P.C
Board of intermediate education.
01.2004
S.S.C -
State secondary education.
01.2001
Skills
- Good communication skills
- Excellent written and spoken English skills
- Ability to compose grammatically correct written responses
- Interpersonal skills
- Ability to communicate correctly and clearly
- Ability to work independently
- Self-disciplined
- Diligent
- Proactive
- Detail-oriented
- Strong time management skills
- Strong organizational skills
- Effective in prioritizing work time
- Ability to determine situational needs
- Ability to provide appropriate resolutions
- Email communication
- Customer support
- Issue resolution
- Performance tracking
- Account management
- Policy compliance
- Systemic issue identification
- Team collaboration
- Problem solving
- Attention to detail
- SLA compliance
- Time management
- Customer engagement
Personal Information
- Date of Birth: 01/06/87
- Gender: Female
- Marital Status: Married
Languages
- English
- Hindi
- Urdu
Spouse's Name
Md. Mehdi Ahmed
Father's Name
Syed Khundmir M
Timeline
Support Specialist
Revolut technologies India ltd
03.2023 - Current
Account Health Support Specialist (Investigation Specialist)
Amazon Development center India
07.2021 - 10.2022
Social Media Customer Service Associate
Amazon Development center India
08.2020 - 02.2021
Medical Transcriptionist
Avontix Global Solutions
11.2013 - 10.2020
B. Sc - Biochemistry, Microbiology, Chemistry
Osmania University
Intermediate - Bi. P.C
Board of intermediate education.
S.S.C -
State secondary education.
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