Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Syeda Naureen

Coimbatore

Summary

Accomplished Operations Manager with expertise in process improvement, team leadership, and operational efficiency. Proven track record of automating workflows, reducing staffing needs, and enhancing service delivery.

Overview

4
4
Languages
12
12
years of professional experience

Work History

Operations Manager

Infosys bpm limited
Coimbatore
02.2023 - Current
  • Executed five projects targeting lean transformation and continuous improvement initiatives.
  • Implemented process improvements to enhance service delivery and minimize delays.
  • Automated processes, reducing five full-time equivalents.
  • Managed daily operations to streamline workflow across departments.
  • Developed macros and tools to improve efficiency in daily tasks.
  • Led team meetings to align objectives and strengthen communication among staff.

Team Leader

Infosys bpm limited
bangalore
01.2019 - 01.2023
  • Facilitated team meetings to align project goals and enhance communication.
  • Managed daily operations to ensure efficient workflow and effective task assignment.
  • Delegated daily tasks to team members, optimizing overall group productivity.
  • Coordinated cross-functional collaboration to resolve operational challenges, enhancing team synergy.
  • Implemented process improvements that streamlined workflows, contributing to overall operational efficiency.
  • Led process improvement project, achieving two full-time equivalent benefits through targeted initiatives.
  • Developed training materials that improved team performance and knowledge retention.
  • Streamlined workflow processes to decrease turnaround time from two days to one day.

Accountant

Infosys bpm limited
bangalore
04.2017 - 12.2019
  • Collaborated with team lead on automation project to improve operational efficiency. Oversaw escalation processes to ensure timely resolution of issues. and team allocation to optimize resources. Trained new joiners to enhance onboarding experience and facilitate quicker integration. Monitored and ensured service level agreements were consistently met.
  • Managed accounts payable and receivable processes efficiently and accurately.
  • Conducted audits to ensure compliance with financial regulations and standards.
  • Collaborated with team lead on automation project to improve operational efficiency.Oversaw escalation processes to ensure timely resolution of issues. and team allocation to optimize resources.Trained new joiners to enhance onboarding experience and facilitate quicker integration.Monitored and ensured service level agreements were consistently met.

Senior Accountant

Infosys bpm limited
bangalore
10.2015 - 03.2017

Managed monthly financial closings and reconciliations for diverse client accounts.

  • Prepared accurate financial reports for senior management review and decision-making.
  • Oversaw audit processes and ensured compliance with regulatory standards.
  • Led Bill Register project, providing tool support to internal users.

Junior Accountant

Infosys bpm limited
bangalore
06.2014 - 10.2015

Joined Infosys in 2014 as junior accountant for Alcoa client project, contributing to accurate financial reporting. Processed invoices using Oracle tool, ensuring compliance with financial standards and maintaining accurate records.

  • Managed accounts payable and ensured timely processing of invoices.

Education

MBA - Accounting And Finance

GITAM UNIVERSITY
BANGALORE
06-2017

Skills

  • Process improvement
  • Lean management
  • Workflow automation
  • Operations strategy
  • Project management
  • Data analysis
  • Operational efficiency
  • Team leadership
  • Decision making
  • Problem resolution

Languages

English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Urdu
Proficient (C2)
C2

Timeline

Operations Manager

Infosys bpm limited
02.2023 - Current

Team Leader

Infosys bpm limited
01.2019 - 01.2023

Accountant

Infosys bpm limited
04.2017 - 12.2019

Senior Accountant

Infosys bpm limited
10.2015 - 03.2017

Junior Accountant

Infosys bpm limited
06.2014 - 10.2015

MBA - Accounting And Finance

GITAM UNIVERSITY
Syeda Naureen