Syeda Noor Hajira

With over 25 years of experience in 24/7 customer support, operational excellence, cloud operations (SaaS and IaaS), stakeholder relations, people management, process transitions, training and development, customer management, and vendor and account management, I bring a proven track record of driving results and enhancing organizational success. As a seasoned leader in customer care, I have played a pivotal role in elevating customer experiences by mentoring and directing teams, supervising operational functions, and delivering exceptional professional support services. My ability to provide personalized interaction and resolve complex client inquiries and issues has consistently enhanced customer satisfaction and loyalty. I excel in building and maintaining strong, effective relationships with service providers and customers, leveraging a commercial mindset to solve problems and develop scalable business processes. My leadership style focuses on motivating teams and individuals, optimizing performance, and fostering a high-performing work culture. Additionally, I am adept at monitoring and improving performance and quality standards within operations, negotiating contracts that balance value and risk, and establishing and implementing strategic departmental policies, goals, and procedures. My expertise ensures seamless execution and sustained success across customer-focused and operational initiatives.

• Dell Certified Laptop Technician
• ITIL V3 Foundation

• Passport Number: H4928665
• Passport Expiry Date: 11/05/19
• Father's Name: Syed Zakria
• Date of Birth: 03/15/78
• Gender: Female
• Nationality: Indian
• Marital Status: Widow