SYEDA SARA
Talent Specialist
Hyderabad,Telangana
Summary
Highly motivated and detail-oriented Talent Specialist with extensive experience in providing payroll and talent support throughout the employee lifecycle. Adept at managing first-level support for payroll and talent-related inquiries, ensuring excellent customer service and satisfaction. Proven ability to handle sensitive client and firm data, troubleshoot issues, and make informed decisions to meet or exceed established goals and KPIs.
Overview
24
24
years of professional experience
1
1
Certification
1
1
Microsoft Excel - Excel from Beginner to Advanced
Work History
Talent Specialist
Deloitte Support Services
11.2014 - Current
- Created reports, presentations, and other documentation for stakeholders
- Resolved employee complaints and grievances successfully through mediation and collaboration
- Managed payroll processing and benefits to compensate employees for service rendered
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures
- Identified opportunities for process improvements across the organization
- Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
Subject Matter Expert
Cognizant Technology Solutions
11.2012 - 09.2014
- Supported Google Mapping teams in continuous delivery of quality products and services, enhancing usage and introducing new features
- Able to prioritize tasks and workloads in order of importance
- Motivating the team to achieve targets on a weekly basis
- Appreciated for sharing Best Practices with the Team
- Track record of delivering results with deadlines
- Mentoring new agents for new updates.
Financial Advisor
HSBC Bank
09.2007 - 06.2011
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features
- Able to prioritize tasks and workloads in order of importance
- Motivating the team to achieve targets on a weekly basis
- Appreciated for sharing Best Practices with the Team
- Track record of delivering results with deadlines
- Mentoring new agents for new updates.
Senior Credit Specialist
GE Capital
02.2005 - 08.2007
- Developed financial plans and strategies tailored to clients' individual needs
- Reduced past due balances and bad debt by coordinating collection efforts with customers
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Personal Tutor
HCC
05.2000 - 10.2004
- Established positive rapport with students and their families.
Education
B.Com - Commerce
Osmania University
Hyderabad1999
Diploma of Higher Education - Software
National Institute of Information Technology
Hyderabad1999
Skills
- Customer Service
- Communication
- Decision Making
- Technical Proficiency
- Flexibility
- Attention to Detail
- Time Management
- Emotional intelligence
- Problem-solving
- Conflict resolution
Accomplishments
- Appreciated for sharing Best Practices with the Team
- Best Turn around Performance for the quarter
- Mentoring New hires Training Development
- Customer Compliments Certificates
- Excellent time management skills
- Star Call Award in all the teams
Additional Information
- Selected for the Knowledge Management Team and LEAP Program. Received multiple top stack awards and wall of distinction award, including the Best Productivity award.
Languages
English
Proficient
C2
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Certification
Certification Course in Human Resource Management (HRM)
Photography and music
I am very much interested in photography as I feel, I can share my memories through pictures and music.
Timeline
Talent Specialist
Deloitte Support Services
11.2014 - Current
Subject Matter Expert
Cognizant Technology Solutions
11.2012 - 09.2014
Financial Advisor
HSBC Bank
09.2007 - 06.2011
Senior Credit Specialist
GE Capital
02.2005 - 08.2007
Personal Tutor
HCC
05.2000 - 10.2004
B.Com - Commerce
Osmania University
Diploma of Higher Education - Software
National Institute of Information Technology
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